Hi everyone,



About SecureAX
SecureAX Internet is a registered company in Singapore (RCB No. 53114068K) with office at Maxwell Road, Singapore. We are the only registered company in Lowyat Forum providing VPN service. Worried about freelance VPN provider running away with your money? Don't worry, SecureAX Internet is the ONLY reliable VPN provider you can depend on.

NEW Corporate VPN Service Details (Retail Price effective 1st December 2008)
Bronze Plan - USD$30/mo for 100GB Premium Network transfer/month + UNMETERED Standard Network transfer
Silver Plan - USD$50/mo for 200GB Premium Network transfer/month + UNMETERED Standard Network transfer
Gold Plan - USD$80/mo for 350GB Premium Network transfer/month + UNMETERED Standard Network transfer

SG VPN Plans:
512Kbps Unmetered SG Home VPN Account (New User) = RM60/mo or US$18.88/mo
1Mbps Unmetered SG Home VPN Account (New User) = RM100/mo or US$29.88/mo

* SG VPN is NOT for P2P purpose. It is useful in the unlikely event that internet broadband provider is having backbone maintenance/outage, traffic will be routed to SG to reduce the impact


Note: Please check out our Quarter Billing option for a discounted price!

How to Order
Please email support[at]secureax.com

Frequently Answered Question
Q: Do you log/monitor my traffic usage or connection details to deal with infringement legal letters that you receive?
A: Short answer NO. Long answer please read here Detailed in-sight stories are available here

Q: Do you accept payment via Maybank/Hong Leong/CIMB... etc?
A: No, we accept payment via Public Bank Berhad & Paypal only for Malaysian customers.

Q: Do you give me a dedicated IP address?
A: Dedicated IP address is useful to nail down the particular customer who brings infringement legal letters to a particular VPN provider. Some VPN provider decide to protect their own benefit by "assigning free dedicated IP address" to customers, which in the end the client is at the risk of receiving such infringement legal letter. At SecureAX Internet, we believe it is our responsibility to protect our customers, hence we do not track our customers with dedicated IP address.

Introducing The SecureAX VPN Client


SecureAX Technology
1. User-friendly SecureAX VPN Client
2. Load-balancing -- Failover solutions for the VPN service
3. Powerful customer area that gives you every information you wish to know about your account
4. Choice of Premium Network (tier-1) or Standard Network (tier-1 + tier-2) to choose from!
5. Personal Privated Opened Port - port opened for you only to be used in your P2P application

dotVPN vs Our Competitors!
Hesitating which service provider suits you? Check out the comparison table below!


Some Happy Customers in Lowyat.Net Forum


Some Performance Tests


Privacy Matters


Bandwidth/Transfer Explained


This post has been edited by michaelfoo: Oct 9 2008, 03:17 PM

already request for free trial..
but nothing at my email lor

Hi,
What is your username that you requested?

It's impossible that your free trial request was ignored as I was informed all requests were attended.

Please PM me your username and I'll help you to find out from him.

Thanks and sorry for the trouble!

edit: By the way, I was told by my friend that there is still a pending verification Trial request account, which SecureAX has emailed him twice for his verification details (usually forum username which you see SecureAX's advertisement) If you happen to be the person, please PM me the username that you signed up for and I'll help you to get it activated ASAP.

---

Added on November 29, 2007, 3:35 pmJust found out from my friend that you're indeed the one who was on Verification Pending list.

Anyway, he said he did receive your email and your trialkey was sent, after verifying your status.

Enjoy using the service!

Cheers.

---

Added on November 30, 2007, 3:34 pmUpdate:
Trial and free key access granted

Now I have access to SecureAX ticket system. Just PM me if you need any help during the process of getting a trial/free key.

Enjoy!


This post has been edited by michaelfoo: Nov 30 2007, 03:34 PM

Hi, I'm the owner of SecureAX. Do PM me or michaelfoo if you need any assistance

Oh, my friend who runs SecureAX is here. Great

Update:
Trial & Free keys generated. Remember to check your email for details, especially trial as the key expires after 1 day.

lowyat10only coupon only 7 left!

Thanks!

This post has been edited by michaelfoo: Dec 1 2007, 08:06 PM

I only have 2 coupon left for "lowyat10only"

Thanks to those who have sign up. Your business is important to SecureAX.

Is your VPN server in Malaysia?`

Nope, the VPN server is in US. We are testing out a SG server at this moment and will roll out when we have completed the testing.

Thanks

i applied to get a trial account.. till now still waiting for it...

rictan.. can hurry up ? your website looks pretty good that's why i holding up before deciding whether to take other ppl's one or not haha

Sorry for the delay in creating your account. Your account has been created, please check your email and have a nice day

Hi cktwai,
I'm also a user of SecureAX. It's not just the web site that's nice. I'm getting solid service and nice control panel, which is why I'm helping rictan to do promotion here in Lowyat, hehe!

Enjoy using the service!

My account got created this morning (early morning). I can only test the connection later when I get home

Hi cktwai,
Do remember to give rictan feedback. Customers' feedback are important to him to improve the service.

Enjoy!

Having problems trying to connect... at one point it seems to work and appears that i have a US ip.. but then bittorrent isn't downloading very fast...

now i just tried to connect 5 mins ago and I can't log on to the VPN at all...

Hi,
Just came back, surprised to know that the VPN server was down.

Anyway, I will suggest rictan to consider splitting the freeaccounts. There have been many freeaccounts added on the server recently when SecureAX started promoting its services and I'm suspecting things are caused by these free accounts, as I have never experienced any downtime in the past few months.

Will get rictan to evaluate the problem and make sure that paid customers like us won't be affected.

Thanks.

Sorry for the downtime caused.

I will be moving off free VPN account away from paid account server soon. Since the start of our business, free VPN account are growing way too fast as expected therefore causing some impact on our paid customer which we think that this is not what we want to happen.

Paid account will be moved into a new network soon. I'm expecting Paid accounts to be moved on the new premium network by next week.

Hi everyone,
I have just had a 3 hours Video Conference meeting with Mr.Tan (rictan) the owner of SecureAX concerning the recent downtime and also ways to improve the services such that this incident will not happen again, viewing this especially from the paid VPN users' benefits.

After assessing the situation, my prediction earlier was right, where the downtime was caused by the massive inbound flow of free account users on the VPN server.

There are several amendments which I proposed to Mr.Tan (rictan), as both a user of SecureAX VPN service and also its reseller, which were agreed by Mr.Tan and hence I think it would be appropriate for me to disclose them in this forum, which will possibly benefit both SecureAX's potential customers and existing customers.

With immediate effect, there are some changes as below:
1. I am now an official partner of SecureAX. I will be able to perform administrative task on SecureAX VPN platform. This will provide me with higher level of access to SecureAX system. As I am in the UK, SecureAX customers can expect real 24x7 technical assistance through the ticket system, should they need our assistance.
2. The downtime today is simply unacceptable. I admit it is a mistake of SecureAX for not planning the growth of free accounts carefully. All existing paid customers will automatically receive 1 day of free service as a small compensation from SecureAX for the service interruption.
3. To ensure the reliability of SecureAX VPN services, the free account users will be separated from paid account users. Paid account users are expected to receive information on the new server as we are currently in the process of testing several *premium* network providers.
4. Free accounts application will be reviewed more strictly with user quota controlling and monitoring, although they will be placed on a separate server with paid accounts. As we want to ensure free accounts users get as stable service as possible, it is a must for us to filter out the troublemakers.
5. With our fair treatment policy, there is no biasness towards service level of free or paid account users. Thus, there should be an option for free account users to join paid account users on the *premium* network providers, if they are able to verify their identity. More detailed information will be provided soon.

And I, as an active member of Lowyat Forum will ensure that the members are able to escalate any problems to me and make sure that these problems will be resolved. However, please take note that any PMs sent to me will only be read when I am free to check the forum. Any urgent assistance may be requested through the proper SecureAX support channel.

Thank you very much and I hope you will understand that we will put in our best effort in giving you the best service.


Regards,
Michael Foo

This post has been edited by michaelfoo: Dec 7 2007, 06:11 AM

Just manage to test it working fine..

one question what is the DL speed ? Is it 512K or 1MB ?

Hi cktwai,
I'm afraid Lowyat forum does not allow support questions to be done in this forum. Please post your requests to the SecureAX ticket system please before the moderators take action.

Thanks.

Had been run whole day . Very satisfy the speed

Good news for EMULE user , before speed is 0kb/s !


*1mb Slownet . VPN premium account.

Secureax assigned high port , So that can get "HIGHID" in EMULE

This post has been edited by yangxi: Dec 7 2007, 10:57 PM