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super macgyver
post Apr 19 2008, 07:17 PM


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QUOTE(summerpie @ Apr 18 2008, 01:05 AM)
actually i think they are doing the best they can... cycom offers the best customer service by far, just my 2cents. the boss himself serves all the customers pretty well, i'd give cycom an A-  tongue.gif  probably need bigger space lar...
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the time square cycom is very big ler.
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TheNameX
post Apr 20 2008, 01:14 PM


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I have my mobo sent in to claim warranty before CNY, until now also no news. First they said I can have my mobo somewhere in end of March, then I called up the girl in services dept telling me that she cant promise when my mobo will be back after I did not have any news on my mobo on March. Feel like want to bamboo the girl on the phone already... what service is this ??
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katt_cycom
post Apr 20 2008, 06:08 PM


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TheNameX
calm down dude... we will try to get back your RMA ASAP.
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super macgyver
post Apr 20 2008, 11:07 PM


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QUOTE(TheNameX @ Apr 20 2008, 01:14 PM)
I have my mobo sent in to claim warranty before CNY, until now also no news. First they said I can have my mobo somewhere in end of March, then I called up the girl in services dept telling me that she cant promise when my mobo will be back after I did not have any news on my mobo on March. Feel like want to bamboo the girl on the phone already... what service is this ??
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u can give ur rma number to katt to help u follow up.
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Naota-kun
post May 4 2008, 09:00 PM


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i have a question. other than cash & credit card, what other kind of payment methods do u guys accept from an individual purchaser?

i plan to get a new PC system from u guys but i dun feel safe carrying over 2k of cash with me. and if i pay by credit card, the 2% interest is gonna be a bomb!

so is there any way else? help me out here so i can give u guys business soon. haha. thx.
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jovial
post May 5 2008, 09:14 AM


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QUOTE(Naota-kun @ May 4 2008, 09:00 PM)
i have a question. other than cash & credit card, what other kind of payment methods do u guys accept from an individual purchaser?

i plan to get a new PC system from u guys but i dun feel safe carrying over 2k of cash with me. and if i pay by credit card, the 2% interest is gonna be a bomb!

so is there any way else? help me out here so i can give u guys business soon. haha. thx.
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there are some ATM's in the basement of lowyat...
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speed7791
post May 9 2008, 05:37 PM


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well, TS from the date of your thread until now i believe they have improved already. bought my pc from them about a week ago, my dvd got a bit of noise problem. when i sent it back to them they gave me a new one rclxms.gif recently motherboard also got problem...... sent it back n they replaced a new one for me same day rclxms.gif

unless they manufacture dvd and motherboards i'll blame them otherwise as a retailer/ distributor very glad in how they responded.

cheers to u guys there... thumbup.gif keep up the good service

This post has been edited by speed7791: May 9 2008, 05:37 PM
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cycom_mc
post May 9 2008, 06:42 PM


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If the product faulty within 7 days without physical damage, we will replace a new one, unless if out of stock, tongue.gif
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mgxbox
post May 9 2008, 09:20 PM


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QUOTE(zerica @ Mar 12 2008, 09:32 AM)
now... THE WAY I SEE is the consumer is demanding something for his own interest only, and also, remember tht the reseller is doing his job by helping u sending back the item for RMA, why blame them? do u think tht they wanna simply delay here and there so u lost ur 2months warranty? what good does it do though? u want a longer and a better RMA or warranty coverage/duration? fine, go nego with the manufacturer then, not reseller...
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Yeah, right you can keep pathetic opinion for yourself of your own interest no one ask for your opinion.

QUOTE(super macgyver @ Mar 28 2008, 07:00 PM)
The latest rma which complete is 1unit faulty liteon dvd burner which my fren got from winchance send RMA by me, and it took 26 days to return back from warranty last week only.  tongue.gif
U can say all LYP warranty periods is almost not much difference ler.  wink.gif
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Within one month is acceptable, mine is over 2 months!

QUOTE(super macgyver @ Apr 19 2008, 07:17 PM)
the time square cycom is very big ler.
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No use, only "lalat" flies no business going to looks like "lipat" soon.

QUOTE(TheNameX @ Apr 20 2008, 01:14 PM)
I have my mobo sent in to claim warranty before CNY, until now also no news. First they said I can have my mobo somewhere in end of March, then I called up the girl in services dept telling me that she cant promise when my mobo will be back after I did not have any news on my mobo on March. Feel like want to bamboo the girl on the phone already... what service is this ??
*



This is what I dont, wasting warranty time and wasting consumer time and money. They think travelling and phone calls no need money kah?!

QUOTE(cycom_mc @ May 9 2008, 06:42 PM)
If the product faulty within 7 days without physical damage, we will replace a new one, unless if out of stock, tongue.gif
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Every shop in LYP also offering this same within 7days one to one nothing special should extend it to 30days. Now I dont buy things from Cycom anymore after what I been through there, no matter how friendly is the boss smile.

My advise to Cycom, improve your warranty services or prepare to lose more customers.
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cycom_mc
post May 11 2008, 07:14 PM


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Thanks for your advise.
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boon.fong
post May 12 2008, 03:10 PM


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Please pm the best price for the following:

Intel E4600
Asus P5k-SE or Gigabyte P35-DS3L
Kingston DDr2 800 -- 2GB
Asus EAX 3650 Top / Silent
Silverstone 400w PSU

I need the part urgently, very interested customer...hehehe
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SeaMonster
post May 25 2008, 08:45 PM


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If Hardware Send RMA..

Normally Take How Long Time?

If Over The Period , What Can We ( Customer ) Do?
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benlaw
post May 25 2008, 10:40 PM


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if lost receipt
still can claim warranty ar?
if got sticker thre
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super macgyver
post Jun 1 2008, 05:38 PM


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QUOTE(SeaMonster @ May 25 2008, 08:45 PM)
If Hardware Send RMA..

Normally Take How Long Time?

If Over The Period , What Can We ( Customer ) Do?
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that depends on which hardware. over the period, still can help u send but need to charge u.

QUOTE(benlaw @ May 25 2008, 10:40 PM)
if lost receipt
still can claim warranty ar?
if got sticker thre
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if lost receipt, they will need to charge u on rma process. sweat.gif
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jiraiya77
post Jun 9 2008, 04:13 PM


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off topic.......

today i'm going to buy new system at cycom around 2k...so hopefuly everything is fine and smoothly.wish me luck!
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roncxy
post Aug 1 2008, 12:12 AM


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my mobo can't work when i bought it last sunday from cycom lowyat, can one to one exchange? thanks
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herojack41
post Aug 3 2008, 11:52 AM


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QUOTE(roncxy @ Aug 1 2008, 12:12 AM)
my mobo can't work when i bought it last sunday from cycom lowyat, can one to one exchange? thanks
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yes of course,i think every shop have atleast 1 week 1-1 exchange
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