if we can find a way make massive complain to minister of communication or something department tat related .. post at newspaper too if can ...

tat time im only hope they will sayk " if u not happy with the policy and service tat we gv , u can stop it and go find another isp ! " ...then i can show my foreign friend how rude and idiot is our ISP...

This is what they replied to me ;(

Dear Sir,

Thank you for your e-mail to TM Net. Firstly, we would like to apologise for the
late reply.

With regards to your P2P query, please be informed that P2P issue does not
related to the internatinal link problem. We would like to stress that we are
not blocking any P2P downloads. However, we do not encourage our customers to
use the P2P software as it may affect the bandwidth.

The increase usage of P2P will hogging the bandwidth for the Internet file
sharing applications. Even though we have provided each subscriber with an
allocated bandwidth, subscribers may also use the allocation that is unused by
others. Unfortunately, the P2P takes more than the allocated bandwidth thus
causing undue setbacks for others, as it affects the connection speed when they
want to use the services.

As our priority is to enable a positive customer experience, we hope to make our
customers aware on the importance of practicing responsible usage of the
Internet. While we are not against the use of P2P, we would like to make our
customers aware that the usage of excessive P2P does impact the overall service
availability to all customers.

Should you require further assistance or would like to submit any
enquiry/feedback, kindly visit www.tm.net.my and click "Need Help? Contact our
Customer Service".

We thank you for taking the time to write to us and look forward to serve you
better.


Regards,
Narati Samuri
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.net.my


Sif...of course I knew it was not related to international link problem..

This post has been edited by amdpsycho: Jan 31 2007, 11:38 PM

They are cheap guys who work for TMNut...

Since they are cheap, they use cheap way to defend themselves.
They will never say that "Oh, I oversell the bandwidth, so, to get back those bandwidth, we throttle!!! Wa haha!!!"

Eg...

Throttle is definitely a cheap way.
They will never upgrade their infrastructures.

You are wasting your precious time writing email to them... many have tried and yet got no result. You post your email here no use one, if you can some how get it to the media, then you can at least raise public awareness, but here... i think we all know what's going on...

http://forum.lowyat.net/topic/406441

read this...

Writing emails? hehe. you guys sure have lots of time. but I think I got enough time to say what I think here.... And I think without violence, there just won't be improvement.

You see, it's like getting bullied.. and nobody is there for you. your friends dont like those bullies either.. but can't step up to stop them.

so you say like "dont hurt him lar... or dont hurt us"
the bullies dont care

but if you fight back and hurt them, then maybe they will listen :/

seriously, i don't think they have any pressure at all, they got what they want, they want money. dont like em? they will still have customers.

so yeah, they are the monopoly... there are no other players... or no outstanding players. what can you do? government cares? nope.

anyways, malaysia won't improve at all until someone steps up and public is given control. when government controls public... we all suffer

its all about the monay & powar !

It is a bit off topic, but aren't we in a democratic country? this sounds tyrannic already.

Whether I like it, or hate it, TM is there. Government is never (as stipulated) going to give license to another company to establish a phone line and internet service.

This country is kind of die hard in politics. Even if the minister of information technology hears you, who knows whats he gonna do?

Like it or not, we're stuck with TM, unless if they decide its time to listen to their customers, rather than getting pure gaji buta for something that they don't even comply to. I'm no TIME supporter or Maxis supporter, but if u like, there's always alternatives.

Will TM ever grow up? Maybe. But just maybe.

Hmm... Just after I received reply from TMNut, I noticed my BT speed got better. International peers swarming in like there's no tomorrow. I can even use emule. Coincidence?

This post has been edited by amdpsycho: Feb 1 2007, 12:58 AM

Yeah, weird.

I wrote to complain in Malaysiakini. Not sure whether it'll achieve anything.

http://www.malaysiakini.com/letters/62835

neuro

It's gonna be more complicated than that I believe. Even if overthrown, I believe corruption will still go on. We also still got race equality issue, financial problems and a lot of other problems. It's going to be way too difficult, I really don't know how this whole mess can be fixed.
Just about every single thing is wrong, take a look at Real World forums... there's not one topic that has something good to say bout Malaysia. We have a big problem, and probably only rebirth can fix it, but maybe even not... hehe frustrating.

aiyoh.. we have seen that reply a thousand times liao.. you are not the 1st person who they replied with that standard email..

you should send this to the star newspaper or sumthin..then 100% you will get some replies..."from the higher ups"

Can anyone who e-mailed them type this and send to them?



This is the message.

I hope anyone here will send it to them.

what do u mean by to upload and download? Warez?



Do not oversimplify things.

This post has been edited by WebMaster07: Feb 1 2007, 11:21 AM

Same here. I notice since yesterday my BitComet is running again.

Good idea to post to the media any unsatisfactory service receive from TMNet.

On the email reply, those all simply 'excuses' for their poor service. Somehow I feel they are not telling the truth (can I say "LIES"). Thats how I feel.

I guess TMNut is planning another press...

What I am afraid now is...

Now they can say, "I did not throttle but the clients state that we are throttling their p2p!"

"We are a big company, and we will never cheat our own customer. The rumors about the p2p had gone wild"

And this can be because of...

"TM now had undertake back TMNut Screamyx, so they unthrottle"

"The throttle device spoiled."

"They scared of being sued. As you can see, Josh Lim from redesign M'sia said that if the press voice out our complain, they can be financially penalized"

REMEMBER!!! THERE IS NO FREE LUNCH IN MALAYSIA!!!

This post has been edited by HeHeHunter: Feb 1 2007, 11:55 AM

WTF ~~~ it's the exactly same letter to me when i got their reply...
they dont have the heart to treat us like customers
F***CK THEMMMMMMMM

Try send this to them...
please!!!