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> [FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.

cyc85
post Dec 2 2006, 04:46 AM
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lighter not here???
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kingmax
post Dec 3 2006, 02:52 PM
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My computer auto restart just now , when after restart , enter the window , all also hang , can't move the mouse also.I need to turn off the cpu switch to restart.
where can i find the minidump ?

This post has been edited by kingmax: Dec 3 2006, 02:58 PM
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cyc85
post Dec 3 2006, 03:15 PM
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QUOTE(kingmax @ Dec 3 2006, 02:52 PM)
My computer auto restart just now , when after restart , enter the window , all also hang , can't move the mouse also.I need to turn off the cpu switch to restart.
where can i find the minidump ?
*



C:\windows\minidump
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nofear0720
post Dec 3 2006, 07:11 PM
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QUOTE
My computer auto restart just now , when after restart , enter the window , all also hang , can't move the mouse also.I need to turn off the cpu switch to restart.
where can i find the minidump ?
*


there are a few possible causes:
1. your RAM maybe be corrupated when some programmes may read to a "damaged" memory address
2. your pc is overheated
3. and this reason is possible unwanted by most of the people, your processor/motherboard may have some problems.

for solutiions:
1. try to check your RAM for errors using memtest.
2. try to clear the dust on the cpu's fan(s) to reduce the heat of your cpu.
3. find the manufacuter of your motherboard, and sometimes it'll provide a diagnoistic tool for checking motherboard faulty.

if the problem still persist, try to post your dump file, maybe some experts here can help you to solve your problem.

regards,

nofear0720
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kingmax
post Dec 4 2006, 03:53 AM
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the memtest , i had download , how do I use ? .I went to the website i totally don't understand what it said.
How do i use ?
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nofear0720
post Dec 4 2006, 12:31 PM
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QUOTE(kingmax @ Dec 4 2006, 03:53 AM)
the memtest , i had download , how do I use ? .I went to the website i totally don't understand what it said.
How do i use ?
*



there are a few options there:

1. memtest bootable ISO image for CD-Rom ( Download - Memtest86 v3.1a ISO image (zip) ).
2. memtest bootable DOS for floppy (Download - Pre-Compiled Memtest86 v3.1a installable from Windows and DOS).

for case 1, you can burn the iso image to an empty CD, then you can run the memtest once your restart your pc.

for case 2, you can just copy the downloaded files ( the files inside the "memetest86" ) to your empty floopy disk ( if i'm not mistaken and correct me if i'm wrong blush.gif ).

what you need to do next is let the application check the errors for you, if you got error message, try to replace a new RAM.

hope it helps .. laugh.gif
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-ArChAng3L-
post Dec 6 2006, 02:31 AM
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once in a while my computer would suddenly have the BSOD and restarts automatically,
just the other day i was browsing this thread and finally found out bout the minidump thingy

well, here's my minidump file and i would really like to know what's happening to my com

thanks! smile.gif

This post has been edited by -ArChAng3L-: Dec 6 2006, 02:31 AM

Attached File(s)
Attached File  Mini120506_01.zip ( 16.66k ) Number of downloads: 15
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LY123
post Dec 6 2006, 05:16 PM
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Help please. Thanks in advance.Attached File  Mini120306_01.zip ( 162.24k ) Number of downloads: 22
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cyc85
post Dec 6 2006, 11:06 PM
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somebody help 2 read my dump file. I'm getting sick wen my computer always restart without notice...... sad.gif
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kanethesun
post Dec 7 2006, 12:02 AM
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My PC got a weird problem, it cause BSOD when I use pair of my ram which is 2x512mb.
But when I use memtest, it doesn't have single error for 7 hours.
And when I use only one of the stick, it wont face any BSOD.
So you guys think is it my RAM problem? or?
Anyone face this problem before mind to share their solution?
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nofear0720
post Dec 9 2006, 02:40 PM
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QUOTE(-ArChAng3L- @ Dec 6 2006, 02:31 AM)
once in a while my computer would suddenly have the BSOD and restarts automatically,
just the other day i was browsing this thread and finally found out bout the minidump thingy

well, here's my minidump file and i would really like to know what's happening to my com

thanks! smile.gif
*



i have no idea about the "snppro.sys", but after searching around google, it is probably some device driver corrupted.

Do you have "vsnppro.exe" running in your system ??? If you have no idea you can check it using task manager or hijackthis application. "vsnppro.exe" is a program from Sonix PC Camera Monitor MFC Application and it is not important for your system process. It should be terminated if it causes your system crashes.

regards,

nofear0720
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nofear0720
post Dec 9 2006, 03:46 PM
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QUOTE(LY123 @ Dec 6 2006, 05:16 PM)
Help please. Thanks in advance.Attached File  Mini120306_01.zip ( 162.24k ) Number of downloads: 22

*



Please check your event viewer, they might be some application problems. I saw 3 of your latest dump files, the first 2 errors is cause by your realplay.exe and the third one is from your zonealarm personal firewall (vsmon.exe). Try to check this out.

According to your dump files there is an exception bug check error 0x9c, you can search around from google, there are plenty of solutions there.

regards,

nofear0720
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-ArChAng3L-
post Dec 9 2006, 07:14 PM
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QUOTE(nofear0720 @ Dec 9 2006, 02:40 PM)
i have no idea about the "snppro.sys", but after searching around google, it is probably some device driver corrupted.

Do you have "vsnppro.exe" running in your system ??? If you have no idea you can check it using task manager or hijackthis application. "vsnppro.exe" is a program from Sonix PC Camera Monitor MFC Application and it is not important for your system process. It should be terminated if it causes your system crashes.

regards,

nofear0720
*



yeah, there is such a program running in my system
disabled it already, hopefully it works unsure.gif

thanks a lot ! notworthy.gif
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wo0p
post Dec 10 2006, 02:34 PM
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QUOTE(-ArChAng3L- @ Dec 9 2006, 07:14 PM)
yeah, there is such a program running in my system
disabled it already, hopefully it works  unsure.gif

thanks a lot !  notworthy.gif
*




HELPP ME? i'm not sure my problem same as yours , my pc suddenly automatic reset when i'm using about 2-3 hours, Damnn I hate it,

I had try playing games nfs carbonm it's run okay,
I have check my pc with norton anti-virus 2006, no virus detected
but sometimes i let pc just let in on, after 1-2 hours i came back using it , playing mp3, downloading from bittorent, using msn, internet everything suddenly pc my reset.. No blue sreen came out, no warning.
I change my sata cable , still the problem came again, Everyting i have tried including upgrade the new bios & change my ram and put another slot
the problem still same
My friend said my pc got that problem because of heat problem, but my pc run usually 39-46 degrees.

I'm looking for your advise

E6300 Core2
Gigabyte GA-965P-DS3 <--- still new , why my pc is going weird
Cooler Master Xtreme psU 430Watt
Ram 675ddr2 hyperx
Wester Digital Sata 160GB

This post has been edited by wo0p: Dec 10 2006, 02:36 PM
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wo0p
post Dec 10 2006, 03:31 PM
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This is my latest about my pc in debug file

Loading User Symbols
Loading unloaded module list
.......................
Unable to load image gdrv.sys, Win32 error 2
*** ERROR: Module load completed but symbols could not be loaded for gdrv.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, f7af76cb, b9ed5b98, 0}

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
Probably caused by : gdrv.sys ( gdrv+6cb )

Followup: MachineOwner
---------

0: kd> .reload
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrpamp.exe -
Loading Kernel Symbols
....................................................................................................................
Loading User Symbols
Loading unloaded module list
.......................
0: kd> "!analyze -v
^ Syntax error in '"!analyze -v'
0: kd> "!analyze -v
^ Syntax error in '"!analyze -v'
Unable to load image gdrv.sys, Win32 error 2
*** ERROR: Module load completed but symbols could not be loaded for gdrv.sys
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LY123
post Dec 10 2006, 07:43 PM
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QUOTE(nofear0720 @ Dec 9 2006, 03:46 PM)
Please check your event viewer, they might be some application problems. I saw 3 of your latest dump files, the first 2 errors is cause by your realplay.exe and the third one is from your zonealarm personal firewall (vsmon.exe). Try to check this out.

According to your dump files there is an exception bug check error 0x9c, you can search around from google, there are plenty of solutions there.

regards,

nofear0720
*



QUOTE
A problem has been detected and windows has been shut down to prevent damage to your computer

IRQL_NOT_LESS_OR_EQUAL

If this the first time you've seen this stop error screen , restart your computer.If this screen have appears again , follow these steps:

Check to make sure any new hardware or software is properly installed.If this is a new installed , ask your hardware and software manufacturer for any windows updates you might need.

If problem continue , disable or remove any newly installed hardware or software.Disable BIOS memory options such as caching or shadowing.If you need to use safemode to remove or disable components , restart your computer , press f8 select Advanced Start-up options , and select safemode.

Thanks ya.. I was trying to reformat and reinstall windows. At first few attempt, I failed to reinstall windows. However at last I succeeded to reinstall the windows.But now the blue screen as I hv quoted above always appear. Even when I was trying to reinstall windows. Sometimes blue screen as above was shown, but it wrote different sentences than above's.I feel like my pc's condition is similar to 3536837's .
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nofear0720
post Dec 10 2006, 11:19 PM
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QUOTE(wo0p @ Dec 10 2006, 02:34 PM)
HELPP ME? i'm not sure my problem same as yours , my pc suddenly automatic reset when i'm using about 2-3 hours, Damnn I hate it,

I had try playing games nfs carbonm it's run okay,
I have check my pc with norton anti-virus 2006, no virus detected
but sometimes i let pc just let in on, after 1-2 hours i came back using it , playing mp3, downloading from bittorent, using msn, internet everything suddenly pc my reset.. No blue sreen came out, no warning.
I change my sata cable , still the problem  came again, Everyting i have tried including upgrade the new bios & change my ram and put another slot
the problem still same
My friend said my pc  got that problem because of heat problem, but my pc run usually 39-46 degrees.

I'm looking for your advise

E6300 Core2
Gigabyte GA-965P-DS3 <--- still new , why my pc is going weird
Cooler Master Xtreme psU 430Watt
Ram 675ddr2 hyperx
Wester Digital Sata 160GB
*


please correctly set your symbol file, following the instruction here.

then run the windows debugger again, you may find some useful information there that can help you to troubleshoot your problem.

alternatively, you can post your minidump file, someone here might help you out if you are not able to analyze the debugging information.

regards,

nofear0720
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nofear0720
post Dec 10 2006, 11:38 PM
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QUOTE(LY123 @ Dec 10 2006, 07:43 PM)
Thanks ya.. I was trying to reformat and reinstall windows. At first few attempt, I failed to reinstall windows. However at last I succeeded to reinstall the windows.But now the blue screen as I hv quoted above always appear. Even when I was trying to reinstall windows. Sometimes blue screen as above was shown, but it wrote different sentences than above's.I feel like my pc's condition is similar to 3536837's .
*



The problem that you describe is quite ambiguous since you have other than exceptions that you quoted blink.gif

If i were you, i will go intot he BIOS immediately i got the error message and check the cpu temperature. If it's higher than usual, then try to clean the dirt on the fan.

If the problem still persist, then i will go further investigating the ram. Perhaps using memtest, the error is found, try to replace another ram that you believe it's perfectly working and test your pc ( remember to remove the one currently in you pc ).

you can provide a complete BSOD message for us to better understanding your problem.

regards,

nofear0720
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kanethesun
post Dec 11 2006, 10:00 AM
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anyone there could help me? sad.gif
BSOD keep looking for me when I use pair of my ram,
but whenever I check with memtest for 7 hours ++, its error free.

Attached File(s)
Attached File  Minidumpp.zip ( 79.34k ) Number of downloads: 51
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-ArChAng3L-
post Dec 11 2006, 11:34 AM
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sigh, one BSOD after another sad.gif

thanks in advance !

Attached File(s)
Attached File  Mini121106_01.zip ( 19.7k ) Number of downloads: 6
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