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> Streamyx Q&A Thread for Upgrades/Wrongly Capped, <cleanup> Wrong Capped ? Upgrade ? Ask ! (Broadband Problems)

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xxboxx
post Dec 24 2005, 07:59 AM
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QUOTE(ganeshrg1971a @ Dec 24 2005, 07:22 AM)
even better way is to disconnect your current account if you have held it for more than 12 months and open a new account by taking the current promotion which gives you a free modem and also 1MB for RM77 instead of RM88. No connection fee as well.

http://www.tm.net.my/html/news_details.cfm...&type=News&pg=1
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i have asked the tmnet agent if i upgrade my plan from 512 to 1m, can i get the offer RM77, and they say can get. and no extra charge also.
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Ngto
post Dec 24 2005, 08:46 AM
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QUOTE(xxboxx @ Dec 24 2005, 07:59 AM)
i have asked the tmnet agent if i upgrade my plan from 512 to 1m, can i get the offer RM77, and they say can get. and no extra charge also.
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Will they give you the free modem as well when you upgrade?
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Darkmage12
post Dec 25 2005, 12:55 AM
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shhhhhhhhh come i tell you something hehe
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sure no free mode thats for sure but really can get 1mbps i wan lo
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moto_e680i
post Dec 26 2005, 06:14 PM
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I just find it out just now. Here's are my situation.
My package is Streamyx Basic 1.0Mbps. The upload/download speed should be 384kbps/1.0Mbps. I always assume that. However, just now I went to 192.168.1.1 and check out my things. To my surprise, my upload/download speed is 256/512 kbps!!!!

For those who are using 1.0Mbps package, what's your upload/download speed as shown there?


If it's really given me the wrong package, what's the proof I can show to TM Net that I'm not receiving the correct package. Print screen of that site and print it out? Is that proof strong enough?

If there's the case, do you think I can claim back the past few months subcription fees? I have been subscribed for more than half year....Pay 1.0Mbps package and get 512kbps package, which mean RM22 extra for nothing!!!

This post has been edited by moto_e680i: Dec 26 2005, 06:27 PM
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PrinCe
post Dec 26 2005, 06:48 PM
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IT seems that this is news to u .. but alot of ppl although they pay for 1.0mbps package but they will get only around 700 kb/s so .. but u may try to lodge a report mayb they can fix it for u ..
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psypher
post Dec 26 2005, 06:52 PM
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I'm getting that too. from the posts in the forum, best thing is go to clickers and ask them to rectify it. I'm planning to do it by this week.

not sure if you can get a rebate on that but worth to try. good luck.
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moto_e680i
post Dec 26 2005, 06:54 PM
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QUOTE(PrinCe @ Dec 26 2005, 06:48 PM)
IT seems that this is news to u .. but alot of ppl although they pay for 1.0mbps package but they will get only around 700 kb/s so .. but u may try to lodge a report mayb they can fix it for u ..
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Thanks. I'll go tomorrow and lodge a report. See what's their excuse. Really angry now!!



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I must calm myself down. Not letting this thing control my emotion. shakehead.gif
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karhoe
post Dec 26 2005, 06:59 PM
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this is a miscapped case, just call 1300889515 and tell them, i think there's already a topic on this
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mengsuan
post Dec 26 2005, 07:01 PM
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Eeek.. Where are the stars?
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Hmmm.. another miscapped case. Your miscapped account can be corrected easily by calling/visiting streamyx. But to get rebate.... you got to really voice it up. However, I think you will be able to get the rebate. Good luck! smile.gif
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moto_e680i
post Dec 26 2005, 07:07 PM
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QUOTE(karhoe @ Dec 26 2005, 06:59 PM)
this is a miscapped case, just call 1300889515 and tell them, i think there's already a topic on this
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I read aout the miscapped topic, some go even 8Mbps. But mine is ....Arrg.... I ran the speedometer test, get approx 6kbps, takes me 120++seconds to download 1Mb stuff(Run the test on midnight). My friend using 512 package even faster than me. I have already send an email to them last 2 weeks but still no reply.


Today I saw I'm getting this 256/512 figure makes me think that I'm not getting the package I want for 1/2 year.

This post has been edited by moto_e680i: Dec 26 2005, 07:09 PM
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d@odao
post Dec 26 2005, 07:26 PM
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well, when u 1st subscribe to streamyx and the basic speed is 512kb...if u opt for the 1mb speed line, tmnet will then have to upgrade the line from 512kb to 1mb...u need to let tmnet know abt wht speed u r actually getting, so tht they can upgrade the port...it might take some time...

I just subscribe to the new holiday package and I m oso have the same thing...took abt 1 week for them solve my problem...just keep calling them...cheers...
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Ethan
post Dec 27 2005, 11:43 PM
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I've been using the 512 package for more than a year now.

For the past two days, I faced problem connecting to streamyx. My router's ADSL led just keep blinking and it wont connect. I check 10.1.1.1 and it shows the Operation Status as Hand Shaking...

So, I have been offline for two days.

However, I get to connect today. I check 10.1.1.1 and guess what, it shows I'm connected at 1024/384.... TMnet giving away free upgrade huh ? I'm only paying 66 each month. Anyway, I dont feel any speeder web surfing or downloading, it all appeas the same to me.
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JaSpErYnG
post Dec 28 2005, 08:14 PM
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QUOTE(moto_e680i @ Dec 26 2005, 06:14 PM)
I just find it out just now. Here's are my situation.
My package is Streamyx Basic 1.0Mbps. The upload/download speed should be 384kbps/1.0Mbps. I always assume that. However, just now I went to 192.168.1.1 and check out my things. To my surprise, my upload/download speed is 256/512 kbps!!!!

For those who are using 1.0Mbps package, what's your upload/download speed as shown there?
If it's really given me the wrong package, what's the proof I can show to TM Net that I'm not receiving the correct package. Print screen of that site and print it out? Is that proof strong enough?

If there's the case, do you think I can claim back the past few months subcription fees? I have been subscribed for more than half year....Pay 1.0Mbps package and get 512kbps package, which mean RM22 extra for nothing!!!
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I have same situation with u but luckily i subscribe on last week. i think i will call them to solve the problem.
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nj1986
post Dec 28 2005, 11:42 PM
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May i know what is 192.168.1.1? izit used for access to the router setting one?......i type 192.168.1.1 in the IE then nothing come out@.@"..hehe

And.....i ngam ngam upgrade the streamyx package from 512kbps to 1.0 basic....haiz-.- 3 weeks adi-.- the speed is still same with the 512 package-.-..........@@"
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yongkailoon
post Dec 28 2005, 11:47 PM
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Every modem has a different IP to enter the configuration page.
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flyhighlor
post Dec 29 2005, 01:58 PM
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i have been using TMNET 77 holiday package (1M) for almost a month and receiving a download speed of 400 plus....
and i have been complaining for like 3 weeks but still no action taken..
still at that speed..

seriously mad...

and the free gift that is mentioned on the package like free online newspaper for a month....is not accessible....

i wonder how streamyx ppl do their work to deliver their promise...

really feels like sueing them..

what should i do now?
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Hackezkk
post Jan 1 2006, 03:55 PM
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i wan upgrade my 44package to unlimited 512
how huh?

need to call them?
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theyson
post Jan 1 2006, 03:59 PM
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i think you can do it online at this website - https://mips.tm.net.my/SelfCare/SelfcareMain.jsp
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Darkmage12
post Jan 1 2006, 04:02 PM
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shhhhhhhhh come i tell you something hehe
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go to clicker also can upgrade
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Hackezkk
post Jan 1 2006, 04:30 PM
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hohoh
can?
i juz using tmnut for 1month
can upgrade oledi ah

ther are no 512 package???
unlimited
juz got 1mb


This post has been edited by Hackezkk: Jan 1 2006, 04:32 PM
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