Calling TMNet is futile. Been calling them for 2 years plus, any difference? Nope. If there's a difference, we won't be posting here anymore. Just recently, the CSO hung up on my bf. Heh, so much for "customer service".

Besides that, telling them "I have SNR loss problem", most prolly I'm the one who has to explain lotsa stuff to them. Those CSO have the same excuse "I'm not responsible for so and so.." Been there, done that, not just once but many times.

I've tried connecting with and without spliter, and it's the same old result, read as frequent disconnection on rainy days.

I think e-mailing them is better if you have problems explaining, make sure some screen shots of the SNR values are included.

i have the problem of unstable DSL. Sometimes it gets conencted... after somewhile.. disconnected again. I check the SNR margin... it never go better than 14

i guess that is the reason why my fren at another place who has reading at 30 never faces disconnection issues...

i think streamyx shud make sure when they install streamyx the min SNR margin is 25-30

Modem Status

Link Status Connected
Us Rate (Kbps) 512
Ds Rate (Kbps) 1536
US Margin 23
DS Margin 24
Modulation MMODE
LOS Errors 0
DS Line Attenuation 44
US Line Attenuation 47
Path Mode Fast Path
DSL Statistics

hmm guys can help me check if everything is ok?? im facing very frequent timeouts, the DS line att. seems ok, but US is abit high i think?

yours is far better than mine :-/

Downstream Margin: 9 db
Upstream Margin: 20 db
Downstream Line Attenuation: 52
Upstream Line Attenuation: 62
Downstream Transmit Power: 17
Upstream Transmit Power: 12
LOS Errors: 0

what to do now? contact streamyx or e mail better?

d(@@)b i have the same problem with you.

same i am in KK... your location? i complained once becuz of miscap and they rectified it. i also got complain about the snr but when i show the fella my router printout, he duno what is snr and what is wrong... so he only solve the miscap issue, lodge a report for me, gimme my number and they do not shit about the snr....

US Margin 20
DS Margin 7


DS Line Attenuation 51
US Line Attenuation 24

Am mine sux? i am facing disconnection badly.. =``(

How to improve it?

This post has been edited by KeonG118: Oct 19 2007, 01:13 AM

yours is bad. you should call streamyx up. i heard someone mentioned a complain letter to mcmc and it took 1 month to solve the problem. i cant afford to wait that long cuz by that time, i am packin up going oversea d.... check the thread if you wanna get the details.... today, mine pawns all

Downstream Margin: 2 db
Upstream Margin: 22 db
Downstream Line Attenuation: 52
Upstream Line Attenuation: 63
Downstream Transmit Power: 16
Upstream Transmit Power: 12
LOS Errors: 0

Your values are OK, thus your problem may lies with TMNet connectivity.




I think you should call 100/130889515 and ask for updates of your case.

if snr margin is low and ask Telekom come to change the cable,will they charge us any fee?

In my case they did not, YMMV.

i am living in apartment.i saw a telephone box outside my block.all the line are patch from there into our unit.is it they are going to change somethings over there or on the other site?

hi..i'm having problem opening my modem page..
originally i set my modem to pppoe mode and router to dynamic ip mode. but i having frequent disconnection.. so i change the modem to bridged mode and router to pppoe mode.. but end up cannot open my modem page... i can open both at first but after change their mode i cant open the modem one.. but i still can open my router page.
my modem page is 192.168.1.1
my router page is 192.168.2.1
my DHCP is 192.168.2.100 to 192.168.2.199
anyone know how to solve this? i wanna see my SNR value.. thanks in advance

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Added on October 23, 2007, 12:17 amor anyone know to to check SNR value through router? my router brand is Aztech WL830RT4 and my modem is DB102 (merdeka bash free modem)

This post has been edited by sizune: Oct 23 2007, 12:17 AM

You can't check your SNR thorugh router, in most cases. Have to connect directly to modem.

hrmm... ok... by the way do you know what is DHCP relay and DHCP server? i hav this option on my modem and it's ON for DHCP relay. should i off it? coz my DHCP was on router..

DHCP relay will take an IP from another DHCP server in the network and assign it on your computer NIC.
DHCP server means that your modem is the DHCP server and it will assign an IP to your computer NIC.

If you connect your modem to your router via WAN, you do not have to do anything especially if your router is the one that dials.

Sorry if this is being posted in the wrong forum (I'm thinking my problem is line based instead of config based because the configuration has not changed in over a year).

I started having high packet losses (~25%) on my Streamyx connection (Aztech DSL208U modem connected directly to my Linux boxen) last Friday. It went down to 1% by Monday earlier this week but now its back to 30% packet losses.

Loaded up the modem on my Windows boxen to get the relevant diagnostic output (the linux ueagle-atm driver didn't provide the diagnostic information):

i) Margin upstream: 18 (doesn't seem to change)
ii) Margin downstream: 25 (doesn't seem to change)
iii) Attenuation: 0 (doesn't seem to change)
iv) DSL Frame counts: Upstream OK: xxx, Downstream OK: yyy, Upstream Error: 69 (xxx and yyy increase over time but Upstream Error never changes)

Brought the modem over to a friend's place and the packets loss is 16/10000 packets (which is certainly much better then the 30% packets losses I'm getting at my place).

I did a diagnostic test with the Windows utility that came along with the modem and it reports that:

i) Interface Text Configuration OK
ii) Modem Test Configuration (expected DSL mode: G.DMT, Data mode timeout: 60, VPI: 0, VCI: 35) OK
iii) Line Test configuration (OAM_VPI: 0, OAM_VCI:32, Number of cells to send: 5, OAM_LOOPBACK_TYPE: F5E2E): Failed with error "CO modem did not respond to OAM cells from RT modem; Possible causes: (1) The set of OAM VPI/VCI does not match the ones at the CO side (2) OAM LookBack type is no the proper type)
iv) Network test configuration (VPI: 0, VCI: 32, Expected driver type: WAN, Expected Encapsulation: Bridge_LLC): OK

So the questions are:

a) what's the problem?
b) why is the Line Test failing?
c) what are OAM cells and is the OAM_VPI and OAM_VCI values significant in the scheme of things?
d) "CO modem did not respond to OAM cells from RT modem" - what does this mean?
e) is the modem going to modem heaven? Or is it a Telekom/TMnet problem?

It would help if folk could help me, so that I can accordingly follow up with Telekom/TMnet if necessary. And if the problem is something non-obvious, I'd blog it so that others who have this problem can fix their problem accordingly

Thanks in advance.

help~~~~i've been facing frequent disconnections for few years already since i applied streamyx until now......i've been calling the tm technicians and they came to check but didnt find anything wrong. i oso called telekom came to change the copper wire but the problem still exist...
i've tried manual connection and connect the line directly without splitter oso.
been changing for more than 5 modems since the day i started using streamyx.

after all the things i've tried the SNR still seems very bad....what should i do now ?

This post has been edited by jason5191: Oct 26 2007, 07:05 PM

Attached thumbnail(s)

It's good to see there are so many ppl like me. I am not alone!
Yesterday one technician came and simply said that my splitter is not good. Tell me to get another good one and did not test it without the spiltter. If I was there if he came to my house, I dunno how angry I am gonna be when he said my splitter is not good.

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Added on October 27, 2007, 11:48 am

You tried 5 modems!

My neighbour changed a new modem and it's pretty good for most of the time.
I am thinking of trying a new modem.......

This post has been edited by lee_sing: Oct 27 2007, 11:48 AM