Disclaimer: I am not a competitor of Kubiq or Signature Kitchen. I am writing the following purely based on my recent personal experiences and dealings with Kubiq and Ipoh Road Kitchen Sdn Bhd. I am sharing what I have been through and to warn others to be mindful.

Early October 2011, went to Kubiq's showroom in Ipoh Road Kitchen Sdn Bhd, an authorised dealer of Kubiq. Keiron Low from Ipoh Road Kitchen is the person who attended to me.
17/11/2011, Keiron came to my house to measure for kitchen cabinet and wardrobe.
22/11/2011, confirmed kitchen and wardrobe design plan and measurements with Keiron. He told me he would proceed with ordering and it would usually take 3 weeks to complete.
05/12/2011, emailed Keiron for the installation date as I needed to arrange my schedule for installation.
06/12/2011, Keiron replied saying that Kubiq has not reverted to him on the date.
09/12/2011, emailed Keiron again but no reply. Called him numerous times but he still couldn't give me a confirmed date for installation.
13/12/2011, been calling Keiron for a date and finally on the 13/12/2011 he told me the installation could only be done one 17/12/2011. Told him the condominium's management does not allow renovation works after 1pm on Saturdays. Keiron assured me that the installation would only take few hours. I believed him.
17/12/2011, mistakes found on the following:
1. Kitchen cabinet door handles were wrong. I have specifically requested for the handles used in the show-room, but Keiron ordered for a built-in metal door handles which I have clearly mentioned to him that I dislike built-in cabinet door handles. He then told me it would take 2 weeks to replace the affected cabinet doors. I have informed him that I am willing to wait for 2 weeks.
2. The tall-unit is 10cm lower than the wall cabinet. I again questioned Keiron on the discrepancy and he told me that the height of the tall-unit could not be altered. He did not inform me that there would be a 10cm height difference between the wall cabinet and the tall-unit. I would have told him to do away with the tall-unit had I known it earlier. Later, I found out that it was his mistake that he did not measure the height of the wall tiles and assumed the height was of 140cm which in fact is 150cm.
3. I have also noticed that the carpenter made some mistakes on fixing the wooden strips on the kitchen cabinet.
4. The gap between each of the cabinet doors are wider than the acceptable standard.
5. The wardrobe size is different from the size Keiron has ordered. I believe it is the mistake of the factory. The height is not adjusted to the ceiling height according to the drawing provided by him, the width is also longer on one side and shorter on the other side. The carpenter cut and adjusted the top cabinet in order to fix the wardrobe height. The top cabinet now appeared to be extremely short and small, which is about 1 foot high, looks extremely unpleasant.
6. Again, Keiron has ordered the wrong wardrobe door handles for me. I have told the carpenter to not fix the handles as they are wrong. However, the carpenter went ahead to fix them on.
7. The workers are not taking extra care during the installation process. My plaster ceiling in the bedroom is chipped, minor scratches on the walls and there is a huge deep scratch on the tall-unit.

20/12/2011, I requested Keiron to come to the house to have a look personally. He too could not accept the poor workmanship and he did apologize for the mistakes. He promised me that he would change the kitchen cabinet door handles, take away the tall-unit and replace with wall cabinet and lower cabinet, replace all the doors of the wardrobe, replace the top cabinet of the wardrobe with correct sizes and re-adjust the wardrobe height to the correct height. He told me that he would handle my case with top priority. However, he has resigned from Ipoh Road Kitchen since then.

30/12/2011, I did not receive any update or calls or SMS from Keiron for the past 2 weeks. Called his handphone but no one answered, SMS him twice on 2 different days but no reply too. I couldn't wait any longer, so I decided to call Ipoh Road Kitchen office. Ms. Lai attended to my call and she was very helpful and polite in answering my queries. However, she told me that Keiron has told her he would handle my matter personally and hence she does not know much. She promised me that she would contact Keiron to follow-up with me. I received a call from Keiron right after the conversation with Ms. Lai. He informed me that he has been calling the Kubiq factory in Kota Damansara every single day and the factory is the one that could not give him a confirmation on the replacement and installation date. He has also told me that the factory is now in a mess. He would keep me informed on the date.

03/01/2012, I could not wait any more. This is the 3rd week after first installation and I still have not gotten a date from them to come rectify the mistake. I have been living in the house since 24/12/2011 with an incomplete kitchen and wardrobe. I can't cook nor wash dishes. My clothes are in boxes. Caused me great inconvenience. Wrote a complaint to both Kubiq and Signature Kitchen. Mr. Clement Low, the GM of Kubiq replied with 3 emails Kubiq received from Ipoh Road Kitchen regarding my order.



I finally understand why the delays. Obviously Ipoh Road Kitchen did not put in my order promptly and they never communicated to me on the date they ordered.

04/01/2012, Alex Chia from Kubiq called me in the morning and assured me he would revert to me later in the evening. Keiron called me right after Alex. Keiron questioned me why I made such a complaint to Kubiq. I was left with no choice since I couldn't get any answer from him. I had to take things onto my own hands now. He again promised me that he would follow up and would give me an answer by yesterday. I believed him once again. Keiron then SMS me around 5.45pm, saying that the installation could be done from next Friday (13/01/2012) onwards. I am not happy with the delay again, but what else can I do other than agree to it?

On the same evening, I received an email from Alex Chia explaining Kubiq's concept and why such things could happen. Below is his email, I did not make any changes to it:



I am very disappointed with the answer given by Alex. What he did is merely explaining Kubiq's concept to me and did not even offer me a solution. With this Kubiq's Self-Involvement Concept, Kubiq is pushing all its responsibilities to the dealer when bad things happen. He claimed that Kubiq HQ is "unable to stop them if they insist and willing to offer such services on behalf of you" shows just how irresponsible Kubiq is. We are the customers, if we were to do all the coordination on our own, what is the purpose of having a dealer then? We could all go to the HQ and make order personally or via email/phone calls.

Also, since my order is of priority delivery, why does it need another 1 and a half weeks (13/01/2012)? All in all, it takes 1 month and 3 weeks to get my kitchen and wardrobe done.

I am sure that with the price I have paid, a lot of other brands/contractors could do a better job than this. The savings that the customers get from its self-claimed "Self-Involvement Concept" is not that great either. I was charged RM890 installation charges for kitchen cabinet and RM800 installation charges for wardrobe. All together is RM1690 of installation charges.

This particular experience has severely dampened the confidence I have for both Kubiq and Signature Kitchen. I have learnt a great lesson on not to be penny wise, pound foolish. I would now think twice when I see Kubiq and Signature Kitchen. I do not think that they would understand that a customer lost is a potential customer lost too.

As for the quality, from the look of it, Kubiq is very similar to IKEA. However, IKEA could provide a way better service than this.

I made a mistake for not trusting the contractor that renovated my house to do the kitchen cabinet and wardrobe. My contractor provides good service and workmanship that both my husband and I think he deserves 2 thumbs up. I am sure if I were willing to pay a little bit more, I would now be enjoying in the comfort of my home with complete kitchen and wardrobe. I trusted Kubiq could do better, and I was so wrong.

If you would like to go with Kubiq, make sure you go to their HQ in Kota Damansara and make your order. Make sure everything you want is listed and a date is given to you.

As for myself, NO Kubiq or Signature Kitchen anymore. I wouldn't even recommend them to my friends and family.




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i thought there is already another thread for this?

same to me, one of the customer for kubiq. The installation is not good. Everything need to involve our own, yet if something go wrong, they point the finger to your self-involvement.

The staff has no experience and no comment to our measurement, it end up everything go wrongs. The cutting is no standard and got defect.

no choice we accept it because we tired to deal with them. May be we do not put too high expectation from them.

What they proud is the cheap price which we really doubt.

should have gone for the KC in LYN forums, so far so good. Good price and good service.

zheilwane, cos trusted Kubiq lor and a friend...... I must admit, my mistake.


16/01/2012 Update:

Ben from Ipoh Road Kitchen (he never identified himself from where, only know that he's handling my case now, assumed that he's from Ipoh Road Kitchen as well) came on 13/01/2011. I wasn't expecting any explanations from him. All I wanted is tell him what are the issues and hope he could communicate with the carpenter later to rectify. The moment I started pointing at one issue, he started explaining to me all over again what Kubiq concept is. According to him, everything from Kubiq is standard, including the tall-unit, and the difference of height between the tall-unit and wall cabinet is unavoidable. I told him no one has told me that and it was actually a measurement mistake by Keiron. Ben went on to explain it was not a mistake on measurement because the height of the tall-unit is standard. I repeated to him why there's a difference and I would not want the tall-unit if I had known it earlier. He then repeated the same thing to me. I was so frustrated with his repeating explanations. Obviously, he was there to explain and argue instead of apologise and handle the issues.

Ben even said that Keiron "over-serviced". He said Keiron is not a technical person and he shouldn't be measuring, customers should measure and confirm. Oh, so I am the technical person here and should be measuring??????? And what is "over-service"? They're the dealer, shouldn't they be providing all those service? If they're not supposed to do all that, they shouldn't even be the dealer of Kubiq. Why not just ask the customers to go to Kubiq HQ directly then?

I went on to tell him the issues on the wardrobe. Ben again told me the Kubiq's concept and told me the carpenter shouldn't cut it in the first place, not even could they send back to factory to cut it if the size couldn't fit. Huh? Then? Force the over-sized wardrobe in to the ceiling?????????????? He went on and on about Kubiq's wardrobe is standard. I showed him the drawings that Keiron sent to me earlier, there were measurements on it. Ben said, "drawings cannot use, you can't rely on drawings". I was shocked! If I can't rely on drawings, I can't rely on measurements by your people, what else can I rely on?????????

At this point, I got so upset with him. I must admit I did shout at him, "fine, it's none of your problem then! It's my problem, my mistake to trust Kubiq and a friend!" I walked off, and never talked to him after that. My husband was the one who's been talking to him and patient enough to listen to him repeating Kubiq's concept. There were times Ben just pushed the blame to Kubiq's factory.

From the moment Ben stepped into my house, he never apologised. He kept telling me it was all Keiron's mistakes. All he did was explaining why things went wrong, all the funny excuses.

There are still mistakes. Kitchen cabinet handles are wrong, again. Wardrobe's handles were not given. And on that very day, only Ben told us the solid surface could only be done in another day, that means I had to take another day off so that they could install the solid surface. You see, this is how they communicate with their customers, it's always full of surprises on the day of installation.

I blame myself too, as the invoice did not clearly state the fittings and specifications that I wanted. I trusted a friend, trusted everything was well communicated verbally and they would do their best. I blame myself for trusting Kubiq (since it's under Signature Kitchen) instead of my own contractor who renovated my house. He could have done a much better job. How irony, I am so satisfied with my house renovations but I am extremely dissatisfied with Kubiq.

Another thing to note, Kubiq's workers are really unprofessional. They took down the wardrobe they previously installed to put up the new one, the wall where the silicone was, is badly damaged and chipped. I could see the grey cement, from ceiling to the floor, one long line. They were nodding their heads when I asked them to mend it, but they were rushing to go off and left without mending the wall. It was too late when I realised that. Also, they were cutting all the boards and wood in my bedroom, without laying canvas on the floor, one of my floor tiles is chipped too. Now, I have to spend extra money to get my contractor to rectify.

Since the day I placed my order, until now is 1 month 3 weeks and 4 days, I still have kitchen and wardrobe that I can't use. And I am living in the house for nearly a month. If Ben would to think and tell that I am unreasonable, I seriously hope that he would go through the same thing in the future and then tell me how he feels.

Whether it's Kubiq's fault or Ipoh Road Kitchen's fault, only they will know. To me, I would just avoid these 2 names at all costs in the future. Although they did rectify, the service is extremely bad and the workmanship is so poor that I promise I will have my kitchen and wardrobe re-do once I save another RM11k again.

P.S.: Heard from another friend from Seremban that the Kubiq dealer in Seremban is so professional and they did send someone to measure. They did cut and resize the wardrobe there and then but they did it at the car porch, took well care of the house.

Sad to hear what you had to encounter. I'm looking for a reliable KC too with reasonably pricing. After gathering the relevant info from the forum, it seems like Kubiq is not a good choice, even DFormat too. Heard of the bad services from SCI quite some time back and the same goes to Defilio (??). I really wonder which KC can I go to now. Scared to have nitemare after engaging one. How ??

Sorry for your ordeal, I LOL-ed when I looked at your pictures, those are some terribly done work.

Personally, I think most of these brand name kitchen stores are just a rip off, their price is many times more from what you can get from a small stores.

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Added on January 16, 2012, 7:16 pmJust to add, from my experience no matter what reno work you're doing, always pay deposit only, in Chinese we say 不要给长, that means don't go long, don't give more money than work done. Always short a bit until the end, I'm not saying don't pay but this is how you get a hold on the contractors.

Even for these brand name kitchens, u negotiate a down payment then the rest pay on the spot once work is done. Never pay more, so when they fk up their work you can tell them bye bye. Of course a lot of shops would not accept such terms. But if them really want your job they will comply.

This post has been edited by northface: Jan 16 2012, 07:16 PM

Please keep us informed of the progress. Kubiq is in my blacklist & i'm sure to tell my frens beware.

Hi Werdna,

Have you looking forward to file ur complaint to the Consumer Dept. about your case? Base on your case, seem like your sales agent didnt explain/inform much more detail on your package versus your house structure. If they have explained to you early, you might opted to top up or little modified on the standard package to fully fit your house structure. Example: usually KC ppl will come measure and will inform you that the promotion package is 10 feet height but your ceiling is 11 feet. Therefore, they will inform you and ask whether you want to do fully cover ceiling with additional cost top up unless you agree leaving it at 10 feet height.

Wow really a nightmare. I think most of time is bcoz of unskill worker. What I know those big name fac with lower price, bcoz they order the standard size in bulk. So it is not surprise that some time u need to pay more for being different from what they offered.
The dealer is unprofesional, theyseems like not so sincere to help ur problem but instead to show u that they are good in service. Pointing finders and giving baseless reason do not works now. We consumer are much more educated now, we know how things need to be manage. You can't expect me to teach u what to do, coz ur are the expect you should provide me a good service. If not why you charge me for service, instead i should charge you for teaching u.
Thanks for sharing with us.

I just did my kitchen cabinets and wardrobe using Kubiq, ordered from their HQ. It was pretty good. I agree that the limitation about Kubiq's standard size. The installer should not try to "modify" that for you. They may however box up any empty space if there is, using same material as your cabinet. This you must specifically mention in the order form.

I went through the order form with the sales guy THREE times to ensure everything is correct. There were some mistakes here and there. Luckily for me, there were no missing parts.

I agree that the installer makes a lot of difference. I am lucky to get a good installer. He also came to take my measurements. Since I was using concrete top, and it's a bit higher than normal ( opening is too large for Kubiq's standard sized door ) he made some modifications ( not to the door, but to insert extra panels to make smaller opening ) so that the door fits.

limhm1, you really must look carefully on KC specialist, there are just too many irresponsible contractors out there. Look thru the forum in LYN, i'm sure you could find one.

northface, I'm glad that you LOL-ed at those pics, that shows that I'm not the fussy one here. In fact I compromised a lot on the design and I was all ok with the designer's (Keiron) suggestions. But he did a bad job. About the payment, Kubiq requires FULL (100%) payment upon confirmation of order! They would tell u that IKEA works the same way too. I've learned an expensive lesson here. As for the price, they would tell u that they're so much cheaper and better quality compared with IKEA.

mrPOTATO, yesterday installed solid surface, which I can tell u the quality is not as good as they claimed. And, apparently there's 2 types of solid surface with different thickness, but Keiron again did not inform me of such! Speaking of professionalism! Ben asked me last Friday if I know what type of solid surface I ordered, I was puzzled and I didn't even know what type Keiron has ordered for me.

KIntos, I've thought of it but I don't think I have a case here. After all, they did replace and rectify the mistakes. Further more, my invoice is so simple that nothing is specifically spelled out except "Kitchen" and "Wardrobe". It would be my words against their words. I've made a mistake on trusting a friend!

smwah, you are absolutely right. If Ben were to come and tell me "don't worry, I'll see what I can do here and rectify as much as possible", I'd have just left him doing his job. Instead, he was giving all the excuses and trying to make me "understand" how Kubiq's system works, which to me is pointless and too late. I think if they were to tell me in the first place that I have to order and measure on my own, I would have skipped Kubiq and go with my contractor, which is definitely a wiser choice.

wdarke, glad that you found a reliable installer. So, it was the installer who went to measure for u? Not the dealer? Did your dealer give you a drawings which u confirmed on? Did they list down what specifications and materials to use on the invoice?

Yesterday installed the solid surface, quality not as good as I expected, similar to IKEA's lower range counter top. Saw the house in a mess and covered in thick dust again, I nearly had a breakdown. The glue the workers used to install the solid surface, dripped into the bottom kitchen cabinet, few drops on the floor and some on the wall tiles. I couldn't wipe and scratch them off. Anyone has any idea how to remove those dark blue color glue?

werdna,

I did not go to the dealer, I went straight to Kubiq HQ. Yes, the installer who would eventually do the actual installation came to measure for me. That way, he would be held responsible for any measurement mistakes. Yes, the salesperson gave me a 2D sketch that show the parts used. The invoice too contains all the parts and part numbers. Even the materials used for boxup are listed. It's very confusing though, took me a while to understand each and every part.

Hi.. Based on my experience, dont trust Signature Kitchen. Been cheated once with Signature Kitchen in Kuala Terengganu. The initial(sketch) design which is based on the showroom unit is totally different from the real(physical) installed in our kitchen.

one of my cabinet door also misalignment. Yet, i does not claim back as it will going to waste my time.

WE just swallow it.

It is not uncommon to have problem but this case is unbelievable. When there is a dispute I usually say forget about whose mistake is that, now what it takes to fix the problem, how much? Then we come to an agreement and share the cost and details material and schedule the time of completion and penalty for late delivery/job completion at stages, take pictures where applicable and with reasonable explanation I forgive the penalty but I will not pay this extra till it is completed also stated in the agreement. It this way, all are happy. Win some lose some. Sometimes we have to pay for our own mistake. Our mistake is choosing the wrong guy for the wrong job, but life has to carry on and move forward.

wdarke, it is good that they listed all the details and parts clearly in the invoice. Always insist on that.

firdaus, they would not agree to the term "cheated", as they would be claiming their products are all of standard sizes like IKEA and we as customers should know that they can't do customisations. This is Kubiq's "concept", a convenient way for them to push away the responsibilities if anything goes wrong.

g00glesYYl, wasting time or not, they have to rectify. But I must admit that it is very frustrating for me to wait so long and yet they did a bad job.

stevie8, exactly! I wasn't trying to find out whose mistakes, but Ben was the one kept explaining and telling it was all Keiron's mistakes! That really put me off. About the schedule to rectify, all they could do is delay and delay and yet mistakes again and again.

Up to this day, I still have cabinets without handles and my wardrobe doors all without handles. Anger has passed, all I feel now is sadness. And I can't believe my friend sounded like she did what she could and did not even call to ask me how are things going. I know it's not entirely her fault, but it was her I trusted too. Sigh...... If she were to tell me at the very beginning that Kubiq can't do customisations, I would have think twice.

Werdna, What's go around comes around. Today they did this to you, as of now they, all of them who are involved in this, are and forever will not get our business and support. Not making a customer happy is a great lost to any business.

You have my support 101%, am with you, we are all customers.

Really sad story to hear but definitely a good lesson for me.

It's been a while since I last update the kitchen and wardrobe status here. Well, up to this day, my wardrobe is still without handles.

The plumber that was recommended by Ben, did a bad job with the kitchen sink. Installed on 16/01/2012, I went home and found out the water outlet on the sink (sink trap) is uneven, water tend to accumulate on the side. Hubby called the plumber to come fix it, there were numerous times he said he would come but we waited the whole night or whole day and he never came, didn't bother to call us to tell us too. Finally, he came last night. Yes, took him one month to come!

Plumber claimed that it was the rubber, too thick. He removed the rubber and replaced with a thinner one. Done everything, told us not to use the sink for 1 hour so that the silicone could dry. Before he left, hubby asked him if it would leak again. I was so surprised with his answer! The plumber replied to my hubby, "how I know ah?" in Cantonese. What an irresponsible person! 1 hour later, open the water, the water leak from the bottom. Sigh...... Hubby said don't bother to call him back to fix it, we will get our contractor to fix everything.

On 19/01/2012, carpenter came to install the handles on kitchen and wardrobe. Carpenter came around 12am. Geez, I can't believe we are compromising so much because "someone's" fault/mistakes. Finally fixed all the kitchen handles. BUT, this is the 3rd time Kubiq (or rather Ben) gave us wrong handles for the wardrobe! Earlier on, we have already communicated to Ben the type of handle that we want is the one that is shown in his showroom white color wardrobe! His showroom only has 3 types of wardrobe, dark brown, light brown and white. How confusing or complicated can it be to identify it???????? Yet, they still gave us the wrong one!

Ben then told us to liaise with Say Huey on the handles. I must say that they're so slow in replying to our emails. Holidays aside, it usually takes them 3-4 days to reply emails.

11/02/2012, last Saturday, we went to Ipoh Road Kitchen showroom to show them exactly which handle we want. The white color wardrobe is still there, and YES, that is the handle that I want!!! I know I have a good memory when it comes to things like that. We then looked at the kitchen cabinet again, and YES again, the white kitchen cabinet is still there and those handles are exactly the ones that I told Keiron I want that for the kitchen! When I want something, I remember it and I don't make mistake on it. We confirmed the handle type with Kelly. Until now, we still have not gotten any confirmation as to when will we be getting the handles.

I am already not sure if it is Ipoh Road Kitchen that is so bad in servicing their customers, or it is Kubiq.

Also, there is something now in the back of my mind. The took away the tall unit, replaced with a top and bottom kitchen cabinet. From what Keiron and my friend told me, tall unit is more expensive. But, none of them from Ipoh Road Kitchen or my friend told me they would refund me or anything.

Here's some photos to share.





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Where is KC in LYN forums? KC stands for what?

KC- Kitchen Cabinet.

I'm sad to heard so much complains toward Kubiq, and mostly from the dealer in Jalan Ipoh. Well im also a dealer of Kubiq, so far all my customers are satisfy with the quality of materials and workmanship just like wdarke said "It was pretty good".

Conclusion, the quality of materials provided by Kubiq is good just the servicing provided by each dealer is different.

I too just got my Kubiq kitchen installed. Generally I am quite happy with it. Asked other kitchen cabinet companies to quote for similar and I was quoted way higher, so my obvious choice was Kubiq. For example, solid surface top is RM90 psf at Kubiq. I was quoted even RM200+ for similar product from other vendors. Way ridiculous!

Yes... they practise self involvement and this is the way I like it. I went thru every detail with the sale person at Kubiq HQ in Kota Damansara to make sure no mistakes.

I think it's not fair to say Kubiq is no good just because you went to a bad dealer and got a bad installer. It's obvious the dealer did not do a good job for you.

Door alignment problems, I think everyone will have, no matter what company you use. The installer I got was patient enough to fix whatever I found to be a problem for me. So how can I complain? I can only expect their best from them.

Overall what you pay is what you get. If you want super duper service, then expect to pay the price for it. They may tell you free... but nothing is free in this world. You can be assured they have worked it into their pricing.

Mind you... I am not related to Kubiq in any way. Just a customer...

Well, in that case Kubiq should do something about their service. For the customers, it is the end products that counts: quality of the product itself and the service. Any failure in one of these will have a negative impact

for signature kitchen and kubiq products the best way to get things done is to go direct to their hq in kota damansara. I found their prices are cheaper than dealer. Also there is more communication between buyer and seller

For solid surface it is very depend on the material. You cant compare just like this because local/china made solid surface is durable if compare with LG which cost rm200++ depending the color and the design you need.

Note: LG provides 10 yrs warranty on the stein.

If you want to compare the price, you should compare other material, for eg melamie, 3g other than solid surface unless you know they are same brand.

yes too many grade for solid surface, my contractor able to get for me rm40/psf for my basin counter top....

With all these reviews (bad and some say good service) of Kubiq KC, how are their price comparing with other KC from say LYN forumer, etc?

"I've made a mistake on trusting a friend!"

Werdna, maybe your friend is just trying to help you, have you ever ever think about that?
If he/she knew this would happen, do you think he/she still ask you to go ahead with Kubiq?

I agree with you that the supplier screwed up, but finding excuses is just another way to hide oneself weaknesses. Being resourceful is the key.

I think Lola from Subang Jaya Signature Kitchen branch can handle things better, she even have a blog on kitchen projects. Pritures and prices and advice and etc.

This post has been edited by chong82: Apr 12 2012, 03:05 PM

i've got my cabs done via kubiq for my apartment...so far no complains abt the service, workmanship or quality. my gripes are more of the limited variants of colours / types of materials available for us to customise our kitchen / wardrobe. there were only 5 colours of solid surface top to choose from, none of which appealed to me. when i pointed out a different colour on their display set at their hq, was told that it was discontinued. they do not have any granite tops as well.

basically, customisation is indeed limited...but u get what u bargain for as it is relatively cheaper compared to the other quotes i received. agreed that installers play an important role as well.

Hi, do you mind to share installer for your kitchen cabinets???

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Added on May 22, 2012, 4:43 pmBro,

Who is your installer for kitchen cabinets??

This post has been edited by ahmi81: May 22 2012, 04:43 PM

I agree with what neverenuff said. I got my Kubiq installed for quite some time now and there are no problems with it so far. My kitchen was installed fairly with minor problems as expected at the very cheap price when compared to other kitchen companies. As Kubiq practiced the self involvement project, we could also choose our own installers for it and I think the workmanship of installers make a huge difference! I had a friend who got a similar Kubiq kitchen to mine but the installed workmanship was terrible. Important to keep in mind that the installers for Kubiq do not work for Kubiq but quote their own price! So insist on your own good installer if they assign you one!. On the service side, it would very much depend on the dealer company, as staff attitude would greatly depend on the company's quality.

So I conclude that Kubiq kitchen's product quality is good and value for money. To avoid problems, carefully choose installers with good reputation. Visit the Kubiq HQ at Kota Damansara if your local dealer has bad reputation, or visit a reputable dealer.
These conclusions can be easily summarised from previous posts. Most of the problems are installation problems, if you ask professionals they can assure you that it is not the problem of the product but workmanship.

Cheers,
Proud owner of cheap as sweet as kitchen!

Mind to share your installer??

very bad workmanship

if things is bad, dont pay the money.
they will fix it until you happy.

Lots of new members(just registered) promoting them in the thread, pls be aware...

my comment abt kubiq kitchen... they is got lots of hidden charges.. no upfront tell u geh

when add up everything.. the price is liek itu casio g-shiok!!

yes, but total up all still cheaper ...

bluff.. dun tink so.. i is found moar awsm mia alternative

if you fine other is reasonable, you should avoid kubiq.
coz kubiq is not custom.

I also have bad experience recently with Kubiq in Kota Damansara in Giant. They CHEATED us, saying got refund for cost of measurement after we purchase their kitchen cabinet! We have been dealing with this guy call Vilbert but he is very rude and no refund made. Lousy services, no more KUBIQ!!!

Any one notice kubiq price increased already?

Installed Kubiq wardrobes (35 ft)+ wet kitchen base caibinets (12ft).

Call Azita at Kota Damansara HQ.
Insist on installer call Money Wan. (Chinese)

Installation quality is utmost important.
You can have 100k cabinets but outcome will be
as good as installation quality only.

My dry kitchen is from Signature Kitchen but installer
is lousy. Lots of stuff are sengit.

FYI:
Wan even install my bookshelves which are made up of
Ikea FAKTUM kitchen cabinets. 10ft wide x 10ft high.

Cheers.

We found them at the PWTC fair, their prices were attractive and they had a nice concept creating a 3D model of our kitchen cabinet.

Honestly stay away from this people if you want a hassle free installation. We haven't even installed the kitchen cabinet yet we have had a myriad of issues. We have to coordinate with 5 individuals for installation of our cabinet:

1) one department for Solid Surface (Counter Top)
2) another department handles the Cabinet manufacture
3) an independent contractor for measurement, and installation or cabinet,
4) another installer for the solid surface and
5) another person for transportation

Best of all I the customer have to coordinate all of them with their different completion times and schedules. The solid surface people kept bugging me asking me when can they deliver the solid surface but when the Cabinet division have not installed the cabinet but on top of that I have to get the transporter to transport the items for the installer and in the mean time we're going back and forth and the delivery and installation has been pushed forward continuously. I shouldn't be the one coordinating all this for them. I don't care how they manage it within their own company just get the job done already!

I am only writing this to warn people of what they are in for when purchasing from Kubiq. You're just buying the cabinet from them everything else you coordinate. I am not commenting about their quality because I have yet to see their finish work. In short unless you're a person that can afford the time and willing to do their coordination work for them, I'd suggest you look elsewhere when purchasing your kitchen cabinet.

Hi, thanks for sharing this with us. How did the installation go? did you atleast manage to get a satisfactory installation?

Any pics and comments on workmanship would be very helpful.

Thanks,
EK.

Yea i heard of their lauzy service too, at first i don't trust but after i experience it with their sale person then only i trust what's the so call rumour out there are quite true!
So be careful before you do any purchase with them!

I hope people do read this thread before going to the next Home Expo.

Thank you for sharing your experiences.

There are just too many furniture, cabinet shops nowadays, claiming that they can give for cheaper. And all of them line up in Home Deco Exhibition.
We dont even know if it is reputable or not.
Some say we have our own factory and warehouse. Then turns up they import it frm China.

Hi, thanks for these information, seems there is no installer name Money Wan, can you pm the contact ?

Well, see my friend brought the Groupon deal of Kubiq, and did a little search and found this thread...

I know he wanted a good kitchen and hassle free, but not sure how will this turn out, thus any info and advice is much appreciated.

Will update on the progress too.

really bad, who did it ?

I think their price increased, but not sure how to check, got the catalog from website no price.

But heard from my friend, even the groupon offer, they minimise, initially said can choose standard handle, but later only allow smallest crome handle.

Updated experience with Kubiq 2015.

from a friend's sharing, but I have helped her all along.

brought Groupon for a set of Kubiq Kitchen Cabinet, cost 2688, exclude all appliances, delivery and installation. Booked the set (fixed unit and number of cabinets per set) at Viva mall, with a senior man, Mr. Chin. Expected the job no on 28 Jan to arrange for delivery and installation.

Chin delay the process with several excuses, like wrong calculation, new system, first time deal with groupon etc etc, and still have not got a job no after 7 days.

This make my friend very worry, as the delivery booked 5 Feb and installation booked 8,9 feb.

This post has been edited by serene30: Feb 2 2015, 01:28 PM

requested helped from Kubiq HQ and Groupon support, as the fine print stated 7 days prior booking... and it has been 7 days before they process a booking

hi serene.. mind sharing your contractors contact via pm since you have mentioned very good reviews about him and regret not going with him for your house Reno.

how much is the cabinet from kubic u purchased?

Bad experience with Kubiq too. Cabinet died in just 2 years and there were a lot of headaches during installation process.

Salesperson quit before delivery of cabinets.No proper handover, everything is a mess.Missing parts.Not acceptable.This is HQ.

Kubiq is the worst.don't ever buy from anything from them.paid more than $40K.got shit products and services.back panel wobbling before move in.soft close bunning missing.still waiting after 2months.Installers left black fingerprints,wood shavings and wood pieces inside cupboards after installation.Installed whole cooking hood wrongly drill hole for smoke to go up ceiling but no hole to the outside for smoke to escape.smoke and oil residue trapped inside plaster ceiling.they are the stupidest and greediest assholes.made me pay twice for wiring and then just left the wire sockets hanging from the wall after back splash installation.paid for plumbing connection but refuse to do after payment.asked me to get my own plumber and pay second time