I just realised most of the time calling tech support for network (espec streamyx) takes a very long time to solve the problem, and usually a frustrating process (not to mention causing "heart attacks" and "hypertension" and "strangling t*n*t's neck syndrome). Here are things which I found out and it helps greatly espec for the technical support side and yourself. At least it would speed up the the process on getting the appropriate actions done.

All this is taken from ZTE ADSL 831 Modem webpage. You can get the info via telnet too but i don't think everyone knows telnet .

1. If your case is having frequent disconnections, meaning suddenly got signal and no signal, first thing u should is check ur SNR ratings in ur DSL Param.



Check your local and remote SNR margin. the higher the better. the ratings below is for local SNR margin.

30 and above = Good, u shouldnt have disconnections problems.

15 - 30 = Maybe a few when peak time, probably your line needs to be changed

15 and below = Very FREQUENT disconnections. You should consult telekom to have your line checked, most cases are because the line are too old and once they are changed they're fine (the lines on the telephone poles). If you're using a lightning surge protector. REMOVE it. they are known to weaken the signal by around 50-70% in order to prevent the surge on devices.

I found this under WAN -> DSL -> DSL param

ADSL filters does not affect the signal quality for streamyx connections. they only filter out noise for your telephone. Using it or not shouldn't affect your data transfer at all.

As for attenuation, the lower the better. but i don't know the effects other than these yet anyway it shouldn't go above 40dB....most of the time attenuation increases with the decrease of SNR .

2. I have DSL signal but I can't login =(.

Check your ppp details.



Check your last fail cause.

Last Fail Cause: Indicates the action that ended the previous PPP session:

No Valid PADO Recvd: The unit initiated a PPoE handshake but did not receive a packet in reply from the ISP.

No Valid PADS Recvd: After the initial handshake, the unit did not receive a confirmation packet from the ISP.

Stopped by User: The user stopped the connection (for example, by changing the Configuration Manager settings for the PPP interface.)

No Activity: The PPP communication timed out, in accordance with the timeout period specified on the PPP Configuration page.

Auth Failure: The ISP could not authorize the connection based on the user name and/or password provided.

PADT recvd: The ISP issued a special packet type to terminate the PPP connection.

VC down: The Virtual Circuit between the unit and the ISP is down.

Internal failure: A system software failure occurred.

This is found under Routing -> PPP -> click the magnifying glass.

3. I can login but i can't surf!

Be sure to set your DNS servers...
202.188.0.132, 202.188.0.133, 202.188.1.5

4. I can't even login to my router page now, sometimes I can't even get ip address and i can't ping it.



Chances are you got into your router's blacklist......disable and clear it...remember to commit the changes. use another pc to login to it.

Try changing network cables too...for some reason it doesn't like CAT5 cables very much....i'm using CAT 5e cables now even though my CAT 5 cable is working fine with another network .

this is found in Services -> Firewall

For username and password for the modem...check under the pinned router transformation guide.

5. For more troubleshooting to find out which link is causing problem (gateway,dns server, international link)
Open cmd window, and type: (-t denotes infinite)

ping 219.93.218.177 -t
this would ping streamyx gateway infinitely,this is to test the link between u and TMNET gateway. if there's a lot of timeouts here, then u knw where the problem lies. typical ping here is around 50-80ms

if there's no problem, then do this
ping 202.188.0.133 -t
this would ping the DNS server infinitely, to test connection to DNS servers (typical ping is around 80-150ms)

ping google.com -t
this would ping google.com or any other sites, to test international links. for google.com its about 300-400ms.

basically the route path is
You -> Gateway (219.93.218.177) -> DNS server (202.188.0.133) -> Destination

Other DNS server ip
202.188.0.132
202.188.1.5 (my personal choice)

Latency needed to get data across the pacific is around 300ms.

6. Mis-capped case - how can i get back my "actual" bandwidth?

1. Save a screenshot of your router page with the upload and download bandwidth.
2. Make a call to streamyx hotline.
3. Tell them that you have been mis-capped.
4. Tell them that you are sure it has been mis-capped because :
i) you discovered about it when u accessed your router configuration page (IMPORTANT!). And make sure the screenshot includes the date on the taskbar so that you can ask for a rebate (you don't have this they say they cant check bla bla bla and say you cant rebate cuz in their system its correct since the day its been activated)
ii) you have a screenshot of it if they demand proof and u say u will send it thru email to them if necessary
iii) add frustration and unsatisfactory tone (VERY IMPORTANT TOO)
iv) be confident that you have been mis-capped. dont let the technician think ur a newbie
5. wait for 2-3 days, should be fixed by then. if not. continue to call, or just go to clickers and demand them to change on the same day or see their manager.

- I was a victim of mis-capped case too 2 years ago, got 512k instead of 1M. unfortunately i had to resort to step 5. Remember, you're the customer, dont need to be "understanding" to them. after all, this is their mistake, not yours.

*** tip by masamura! ***

By the way.. I'm here to let you guys know what to do if you are miscapped. Recently through my own experience of TMNet's crazy mood of purposely downgrading my 1Mbps link to 512Kbps, I've taken some steps that assured my restoration of speed. So here goes:

1) Make a report through 1300-88-9515
2) Call them once a day with the SAME report number that you initially got.
3) Call them till it's the 3rd *working* day.
4) Call them again on the 4th working day and tell them that you've just got "Suruhanjaya Komunikasi dan Multimedia Malaysia's" complain form and if the problem is not fixed by 7th day, you'll post it through POS-DAFTAR.
5) Continue to call them and also write e-mail to custcare@tm.net.my and tell them that you are going to complain to MCMC on the 7th day.
6) On the 7th day if they haven't fixed your problem(which I assure you, they will by now...) Go to http://www.mcmc.gov.my/consumer/complaint.asp and download the form, fill it in and send it to MCMC via POS-DAFTAR (for confirmation purpose).
7) MCMC will write a letter back to you within 3 working days. Scan this letter, attach it to custcare@tm.net.my and call 1300-88-9515 with the MCMC reference and let them know and tell them to update it to your report that you've complained to MCMC (it's part of MCMC's proceedure).

Finally..

Sit back. Continue to call them everyday.. be nice and talk to them nicely. Within 15 days, MCMC will call you and tell you that TMNet is going to send their technician the next working day + refund your lost of speed for that amount of time.. hehe! Personal experience!

Anyway, lesson to learn here is... Complaining at TMNet and LowYat do no good. If you *really* want to complain, go to MCMC!

>>> http://www.mcmc.gov.my <<<

p/s: As for me.. the technician came on a Sunday night and TMNet's senior engineer called me on the same night to confirm with me if my line have been upgraded to 1Mbps package. Took me about 1 month to get them to upgrade my line back + refund!

****************************
hope this helps......and please post here for extra suggestions here too.

p/s : i'm just a normal college student, i have no affliations with tmnet or whatso-ever.

This post has been edited by SnoWFisH: Dec 14 2005, 01:38 PM

Is my StreamyX OK?


This post has been edited by WLFung: Jun 15 2005, 11:57 AM

Attached thumbnail(s)

Quite normal...i guess u live quite far frm the xchange

downstream is ok i guess..

but my upstream?

Attached thumbnail(s)

WLFung : pretty much average...maybe u'll have some problems in surfing during peak times =.=.

strynch : at least ur downstream is good...upstream...oklar...not so bad

i see.. thanks bro

Good guide you made there.

Maybe you can add the procedure/question Streamyx Support will ask caller?

If you have frequent dc like i had after transferring my Streamyx to another area phone system, try to contact Telekom 1st to check out the phone line quality 1st. Next if can, bring your modem+splitter to another friend house with Streamyx to confirm your modem is working correctly. Try to use your login name and password to confirm your account is not blacklisted. If you've confirmed your modem, account and phone line is A OK and still dc, call them up and request for technician to check at their site. Do mention all the testing you have done by yourself.

Btw, depends on the technician, if he's lazy abit then your problem will drag on for quite some time. Mine took 2 weeks plus to be solved. Rang their support till they put me to highest level of complaint...hehehe....

i cant seem to login using firefox. is it normal?

Me too!I even worse!After configuring it(ZTE831) to router mode,I can't access other configuration page using any other browser beside the main configuration page!

amazing guide, will have it try at my house.

the streamyx helpline always ask you to do some self-check. below are some of the areas i can recall
1. try bypass the splitter and direct connect
2. if switch/hub exist, try bypass them as well

have to admit, their questions are very standard and is catle for commoner, not for those with technical knowledge.

yeah ADSL filters/splitters affects a lot of they are spoilt, including disconnections when u pick up the phone or no dial tone to phone.

anyway, use internet explorer to login to the modem website. it doesn't load correctly in firefox most of the time.

very useful guide

is there any problem with mine?



my atten seems so high, anyway to fix it?

and check this out too http://en.wikipedia.org/wiki/Attenuation

This post has been edited by siaush: Jul 9 2005, 10:43 PM

Modem Status

Modem Status
Link Status Connected
Us Rate (Kbps) 384
Ds Rate (Kbps) 1024
US Margin 23
DS Margin 25
Modulation MMODE
LOS Errors 0
DS Line Attenuation 44
US Line Attenuation 52
Path Mode Interleaved


DSL Statistics
Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0


This is my data, has always been like this for as long as i know. Used aztech 305 before but now changed to 600e
anyway i could improve on it??

i hope u can help me out
recently i face thiz problems
i hav this
CRC: 426
HEC: 241
how 2 fix this thing??
las time my CRC error only 2 if i on9 for 1 day
now on9 1 hour oredi got so much

Here is my office lines rite now

look at my stats.. sure shock u to death LOL
dc every 5 mins loh.. and still 512/128


Attached thumbnail(s)

Is this good?

I am having some disconnection sometime. Suka-suka kinda thing.
Especially when I leave the comp over night.

I am using Streamyx 2MB ADSL

ADSL Status
--------------------------------------------------------------------------------


ADSL Line Status: SHOWTIME
ADSL Modulation: G.dmt
ADSL Annex Mode: ANNEX_A
ADSL Startup Attempts: 1
Elapsed Time: 0 days 0 hours 10 minutes 15 seconds

Downstream Upstream
SNR Margin 39.8 25.0 dB
Line Attenuation 5.3 0.0 dB
Errored Seconds 0 1
Loss of Signal 0 0
Loss of Frame 0 0
CRC Errors 0 1
Data Rate 2048 384 kbps
Latency INTERLEAVED INTERLEAVED





ATM Status
--------------------------------------------------------------------------------



Tx Bytes 354676
Rx Bytes 1214548
Tx Cells 6692
Rx Cells 0
Rx HEC Errors 0
Tx Mgmt Cells 3
Rx Mgmt Cells 2
Tx CLP0 Cells 6692
Rx CLP0 Cells 22916
Tx CLP1 Cells 0
Rx CLP1 Cells 0
Rx Errors 0
Tx Errors 0
Rx Misrouted Cells 0


TCP Status
--------------------------------------------------------------------------------



Total Packets Sent 7257
Data Packets Sent 3956
Data Bytes Sent 1700399
Total Packets Received 6670
Packets Received in-sequence 1669
Bytes Received in-sequence 317926
Out of Order Bytes 0
Packets disgarded for bad checksum 0
Packets disgarded for bad header offset 0
Packets disgarded because too short 0
Connections Initiated 13
Connections Accepted 808
Connections Established 821
Connections Closed 757


Please help me too...

This post has been edited by timothyy: Jul 12 2005, 06:59 PM

for those who cant login to your router page with web browser

try this , go to Start => Run => type telnet

then inside the dos , type Open 10.0.0.2 (varies depending on your router ip)

then type your password

after that , just choose Save Selection and Reset your modem inside it
(I not sure whether all router are same anot but my one is like this )

oh yah after the router is resetted than u can login with your web browser already. forget to add this line , silly me

This post has been edited by s[H]sIkuA: Jul 13 2005, 10:04 PM

anyone knows whether can access aztech modem status? <- which dont have router function i guess