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RMA Department, Warranty!!!

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Vip3R

Feb 2 2005, 11:10 AM

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QUOTE(silence @ Feb 1 2005, 07:20 PM)

Bro,
Handsome ?

Thanx.

ahaha...well..if i know..u were silence...i alredi belanja...anyway..maybe..next time...2x thumbs

Vip3R

Feb 5 2005, 11:55 AM

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yo bro...say if got fren of mine staying in kl....can he send for RMA to ur shop by post.....

silence

Feb 5 2005, 12:19 PM

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QUOTE(Vip3R @ Feb 5 2005, 11:55 AM)

yo bro...say if got fren of mine staying in kl....can he send for RMA to ur shop by post.....

Hi Bro,
If the product is bought from us, of couse no problem. If he want us to send back to him by courier, he have to pay for the charges. Thanx you.

Best Regards,
Silence

Vip3R

Feb 6 2005, 02:34 PM

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QUOTE(silence @ Feb 5 2005, 12:19 PM)

Hi Bro,
If the product is bought from us, of couse no problem. If he want us to send back to him by courier, he have to pay for the charges. Thanx you.
Best Regards,
Silence

ok thks....tripple thumbs up for the good service...

i'll inform my fren right away...

krux

Feb 6 2005, 03:40 PM

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Currently I'm having trouble sending in a Maxtor HDD i bought a couple of years back. The drive is dead, very noisy when connected to PC. So from this thread, I got Ingram Micro's number and called their warranty dept. From the serial number, they checked that the retailer which bought the stock was Conquest Computer in Sunway Pyramid.

So, I go to Conquest but they denied my request to get an RMA. They said they don't deal with Ingram anymore! I called Ingram again and it's true, Conquest has had their account closed. So now I'm stuck. Faiz from Ingram said that my only hope would be to find a retailer that has an account with them and I just pay the retailer the handling costs (should be around RM50+). Basically, like tumpang-ing on the retailer's account sort of. He mentioned some shops in LYP but I haven't tried asking them yet.

Anyone faced this kind of problem before? Or, is anyone working in a shop with an account with Ingram? I'll pay the handling costs, no problem.

silence

Feb 6 2005, 07:08 PM

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QUOTE(krux @ Feb 6 2005, 03:40 PM)

Currently I'm having trouble sending in a Maxtor HDD i bought a couple of years back. The drive is dead, very noisy when connected to PC. So from this thread, I got Ingram Micro's number and called their warranty dept. From the serial number, they checked that the retailer which bought the stock was Conquest Computer in Sunway Pyramid.

So, I go to Conquest but they denied my request to get an RMA. They said they don't deal with Ingram anymore! I called Ingram again and it's true, Conquest has had their account closed. So now I'm stuck. Faiz from Ingram said that my only hope would be to find a retailer that has an account with them and I just pay the retailer the handling costs (should be around RM50+). Basically, like tumpang-ing on the retailer's account sort of. He mentioned some shops in LYP but I haven't tried asking them yet.

Anyone faced this kind of problem before? Or, is anyone working in a shop with an account with Ingram? I'll pay the handling costs, no problem.

Hi Bro,
Where is ur location? Penang Or KL ?

Best Regards,
Silence

krux

Feb 6 2005, 09:29 PM

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QUOTE(silence @ Feb 6 2005, 07:08 PM)

Hi Bro,
Where is ur location? Penang Or KL ?
Best Regards,
Silence

Silence, I'm in KL.

silence

Feb 7 2005, 11:25 AM

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QUOTE(krux @ Feb 6 2005, 09:29 PM)

Silence, I'm in KL.

Hi Bro,
Actually u can send ur hdd to M-Link. They will charge you for the services charge. Thank you.

Best Regards,
Silence

krux

Feb 7 2005, 01:29 PM

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QUOTE(silence @ Feb 7 2005, 11:25 AM)

Hi Bro,
Actually u can send ur hdd to M-Link. They will charge you for the services charge. Thank you.
Best Regards,
Silence

Thanks for the info Silence. I'll do that after CNY.

silence

Feb 7 2005, 03:37 PM

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QUOTE(krux @ Feb 7 2005, 01:29 PM)

Thanks for the info Silence. I'll do that after CNY.

Bro,
You're Welcome.

Best Regards,
Silence

shocker

Feb 7 2005, 03:42 PM

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LivingLegend

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good service here from GZ RMA section, instant replies to any Qs, keep up da great work...more people will support u then!

Vip3R

Feb 11 2005, 06:26 PM

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yo bro..just wan to ask...does the stuff..return frm RMA...is new..or just..repaired...???

b.u.m

Feb 12 2005, 12:04 AM

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QUOTE(Vip3R @ Feb 11 2005, 06:26 PM)

yo bro..just wan to ask...does the stuff..return frm RMA...is new..or just..repaired...???

Actually we also not sure about that coz they don`t mention what is happening to the stuff when it is returned to us...As we know if let say they can`t fix the problem then they will replace a brand new one..

gerrard capashen

Feb 12 2005, 08:09 PM

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Quarry Executive

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Hi!...
I got 1 maxtor 80gb hdd
appearently the hdd can be detected but can't access...
already got some 'kliking' sound...
bought from you a year ago.. means warranty for 1 year already finish..
only half of my data can save another half bye..bye..
can send to RMA??

Vip3R

Feb 13 2005, 04:51 PM

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QUOTE(b.u.m @ Feb 12 2005, 12:04 AM)

Actually we also not sure about that coz they don`t mention what is happening to the stuff when it is returned to us...As we know if let say they can`t fix the problem then they will replace a brand new one..

is that so....maybe we can marked the mobo...if i get the same..mobo..with the marked..maybe they just repaired it...if not...than it will...be new wan...

Sphenix

Feb 13 2005, 04:59 PM

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RMA WD-HDD 3 weeks from C-Zone
RMA Creative PS2000 but problem still exists from Thundermatch

This post has been edited by Sphenix: Feb 13 2005, 04:59 PM

gerrard capashen

Feb 15 2005, 09:33 PM

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So can you help me send the HDD.???
I will pay the service charge..

gerrard capashen

Feb 15 2005, 09:34 PM

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Double post... sorry

This post has been edited by gerrard capashen: Feb 15 2005, 09:43 PM

b.u.m

Feb 16 2005, 02:13 AM

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QUOTE(gerrard capashen @ Feb 15 2005, 09:34 PM)

Double post... sorry

U can juz bring it in,bro but I can`t 100% guarantee u that the supplier will do RMA for me..About the charges we`ll discuss later,k...

gerrard capashen

Feb 16 2005, 06:19 PM

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Ok thanx.....
will bring to you...

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