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> Streamyx keep disconnecting many times per day, My plan is unlimited usage

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love_hina
post Oct 21 2009, 09:45 AM
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My streamyx never been like this before.
But this two months, my streamyx "internet" light sometimes goes red light, sometimes disappeared for a few seconds, then it come back again.

It keep disconnecting many times per day, sometimes interrupting when i watch p2p movies and chat with fwens on MSN.

So i filed a complaint to streamyx.

Well they replied me "We detected that you been online more than 1 hours on xxx date year"

I was so furious. My plan is unlimited usage and should be can online nonstop 24 hrs.

I KNOW STREAMYX SUCK but anyone of you having the same problem like me? nod.gif

What should i do? hmm.gif
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mykazza
post Oct 21 2009, 10:03 AM
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auto or manual connect ?
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ixole
post Oct 21 2009, 10:05 AM
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yes i face the same problem as u too..but my problem usually happened at night time... i cannot online at night time at all..then i made a complaint and they gave me a report no and asked me to wait...!@#$% streamyx is just a nut...paying so much but no quality...
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frostworld
post Oct 21 2009, 07:15 PM
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ya streamyx/telecom lousy lah.
imagine i called them to ask for tmpoint location and they need my every details to just verify me, what for? i just need location so i can go there do my puchasing/bill/complaints.

the way they work is funny.
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love_hina
post Oct 22 2009, 09:08 AM
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QUOTE(mykazza @ Oct 21 2009, 10:03 AM)
auto or manual connect ?
*


auto mad.gif

very bad service.. if i can change to other service i change already but currently at my place, no broadband available.

nothing can i do about this? hmm.gif
is it setting problem?
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Kr0ll3R
post Oct 24 2009, 03:02 AM
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QUOTE(love_hina @ Oct 22 2009, 09:08 AM)
auto   mad.gif

very bad service.. if i can change to other service i change already but currently at my place, no broadband available.

nothing can i do about this?  hmm.gif
is it setting problem?
*


Where u stay?try look for other ISP services that available in your area,do some survey.
If really none,u have to stick back to streamyx and keep bugging them by calling them tongue.gif

I faced that problem before and called them up,so they sent a technician come and make some tit tok at the port there.Then fix ler sweat.gif

This post has been edited by Kr0ll3R: Oct 24 2009, 03:04 AM
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abubin
post Oct 24 2009, 03:05 AM
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try changing your modem. Sometimes the disconnection is due to faulty modem.
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love_hina
post Oct 24 2009, 11:00 AM
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QUOTE(Kr0ll3R @ Oct 24 2009, 03:02 AM)
Where u stay?try look for other ISP services that available in your area,do some survey.
If really none,u have to stick back to streamyx and keep bugging them by calling them  tongue.gif

I faced that problem before and called them up,so they sent a technician come and make some tit tok at the port there.Then fix ler sweat.gif
*



stay at p.dickson area

QUOTE(abubin @ Oct 24 2009, 03:05 AM)
try changing your modem. Sometimes the disconnection is due to faulty modem.
*


modem model is aztech dsl605ew
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wassap
post Oct 24 2009, 11:51 PM
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i am using 605 EW and i am on 24/7 no such problem wor...
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zaidizero
post Oct 25 2009, 08:13 AM
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Pls check your modem, or borrow from a friend's to test
sometimes modem after you use 2-3 years has this kind of problem.
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HMMaster
post Oct 25 2009, 08:56 AM
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QUOTE(love_hina @ Oct 21 2009, 09:45 AM)
My streamyx never been like this before.
But this two months, my streamyx "internet" light sometimes goes red light, sometimes disappeared for a few seconds, then it come back again.

It keep disconnecting many times per day, sometimes interrupting when i watch p2p movies and chat with fwens on MSN.

So i filed a complaint to streamyx.

Well they replied me "We detected that you been online more than 1 hours on xxx date year"

I was so furious. My plan is unlimited usage and should be can online nonstop 24 hrs.

I KNOW STREAMYX SUCK but anyone of you having the same problem like me?  nod.gif

What should i do?  hmm.gif
*


why not you ask tmnet why they disconnect you when you used more than 1 hour???

i think there are 2 probable reasons that cause this problem... faulty modem or your phone line is not really good.
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love_hina
post Oct 25 2009, 02:45 PM
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just want to let you guys know, my friend who staynearby my house also got this problem. streamyx keep disconnecting many times per day.
so this proven that it's not our device problem. it's TM FAULT.
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roy918
post Oct 25 2009, 10:16 PM
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QUOTE(love_hina @ Oct 25 2009, 02:45 PM)
just want to let you guys know, my friend who staynearby my house also got this problem. streamyx keep disconnecting many times per day.
so this proven that it's not our device problem. it's TM FAULT.
*



There is no point to say whose fault here since you are looking for solution to your frequent disconnection.
Why don't you post up your line status (line speed, SNR and attenuation)?
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TakanoKyohei
post Oct 27 2009, 12:20 AM
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Ts. just like roy918 told you. it is because the SNR margin and Line attenuation is not good i guess..

SNR margin probably you get under 30 and line att you get more than 40. if that happend it must be your cable and when ever your pickup your phone and you will heard "short" sound coming from your line...

call TM100 and complaiin. told them your line got problem and because of it your streamyx keep dc. told them you want your line to become more stable because you playing online game and need stable line..

i have this problem and till now i keep complaining until i got my stable line in my house. i suspect it is because of cable in my place because my house use old cable. my house snr margin 27 and line att is 39 to 45 thats y i keep dc...

btw i use same modem as you. the aztech dsl605ew too... you can check it under modem status.

cheers.

taka.
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xjukie
post Oct 27 2009, 07:40 PM
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yup second takanokyohei, u should check ur SNR margin in the modem
but its hard to ask the TM contractor to replace to new one, unless u cut it off
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steventan85
post Oct 27 2009, 10:40 PM
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hi all

Modem Status

Connection Status Connected
Us Rate (Kbps) 512
Ds Rate (Kbps) 2048
US Margin 26
DS Margin 25
Trained Modulation GDMT
LOS Errors 0
DS Line Attenuation 36
US Line Attenuation 23
Peak Cell Rate 1207 cells per sec
CRC Rx Fast 0
CRC Tx Fast 1
CRC Rx Interleaved 0
CRC Tx Interleaved 0
Path Mode Fast Path
DSL Statistics

Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0

is my phone line got problems ?
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MX510
post Oct 28 2009, 01:26 AM
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Use direct connections no splitter see what happened
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