Oct 14 2009, 08:42 PM, updated 17y ago
Suddenly things went totally opposite. Used to have 4-5 bar, now the line hardly has 1 bar. I have called their customer support, and to my suprise, it was one of the worst helpline i ever seen. And this is admitted by their CEO on his mail as well.
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Good Day Valued P1 W1MAX Subscriber,
As we celebrate our first anniversary this month, we would like to firstly thank you for being a P1 W1MAX customer and putting your trust in P1. You are amongst over 80,000 P1 W1MAX subscribers who have made P1 one of the leading WiMAX telcos in the world!
As we progress forward to becoming one of the most admired companies in terms of service quality, customer service and brand value, we acknowledge that continuous improvements are necessary as more and more people come on board the P1 W1MAX bandwagon.
I am aware that of late, some of our subscribers have been experiencing difficulties and delays with our P1 Customer CareLine and the P1 W1MAX service.
These intermittent service difficulties are the result of high traffic due to overwhelming public interest in the P1 W1MAX service. We understand that the service may, at times, be not consistent and we convey our apologies for this. As a company that has your best interest at heart, we are working around the clock to ensure that a consistently high level of service excellence is delivered to you.
To achieve this, we are working on the following:
1. 1. The successful seamless integration of multi-WiMAX networks into one:
P1 is amongst the very first WiMAX operators in the world to have successfully integrated multi-WiMAX networks into one to deliver the best broadband performance to you.
2. 2. Continuously optimizing the network architecture as we expand our coverage to enhance the multi-WiMAX network advantage:
Our engineers are continuously improving and optimizing the P1 W1MAX network architecture to ensure optimum connections. This continuous effort will increase network stability and performance to more users as we continue to grow Malaysia’s largest WiMAX network.
3. 3. Upgrading of the P1 Customer CareLine
We are also aware that our CareLine service may at times, not be at its optimum. To address this, we are in the process of upgrading our P1 Customer CareLine to handle more customers and subscribers, faster. We are confident that this exercise will be completed by November 2009 if not sooner. In the interim, we urge you to please bear with us.
Once again, we truly appreciate your kind patience and understanding.
Please continue to provide us with your feedback so that we can serve you better.
Last but not least, I would like to wish all our Muslim customers a blessed Ramadhan ahead and selamat berpuasa.
Towards broadband for all,
Michael Lai
Chief Executive Officer
I went directly to their HQ in PJ, and they admit the problem and told me they will waive my bill untill their problem settle. The reason was I was situated in highly congested area. They promise to settle it by August.As we celebrate our first anniversary this month, we would like to firstly thank you for being a P1 W1MAX customer and putting your trust in P1. You are amongst over 80,000 P1 W1MAX subscribers who have made P1 one of the leading WiMAX telcos in the world!
As we progress forward to becoming one of the most admired companies in terms of service quality, customer service and brand value, we acknowledge that continuous improvements are necessary as more and more people come on board the P1 W1MAX bandwagon.
I am aware that of late, some of our subscribers have been experiencing difficulties and delays with our P1 Customer CareLine and the P1 W1MAX service.
These intermittent service difficulties are the result of high traffic due to overwhelming public interest in the P1 W1MAX service. We understand that the service may, at times, be not consistent and we convey our apologies for this. As a company that has your best interest at heart, we are working around the clock to ensure that a consistently high level of service excellence is delivered to you.
To achieve this, we are working on the following:
1. 1. The successful seamless integration of multi-WiMAX networks into one:
P1 is amongst the very first WiMAX operators in the world to have successfully integrated multi-WiMAX networks into one to deliver the best broadband performance to you.
2. 2. Continuously optimizing the network architecture as we expand our coverage to enhance the multi-WiMAX network advantage:
Our engineers are continuously improving and optimizing the P1 W1MAX network architecture to ensure optimum connections. This continuous effort will increase network stability and performance to more users as we continue to grow Malaysia’s largest WiMAX network.
3. 3. Upgrading of the P1 Customer CareLine
We are also aware that our CareLine service may at times, not be at its optimum. To address this, we are in the process of upgrading our P1 Customer CareLine to handle more customers and subscribers, faster. We are confident that this exercise will be completed by November 2009 if not sooner. In the interim, we urge you to please bear with us.
Once again, we truly appreciate your kind patience and understanding.
Please continue to provide us with your feedback so that we can serve you better.
Last but not least, I would like to wish all our Muslim customers a blessed Ramadhan ahead and selamat berpuasa.
Towards broadband for all,
Michael Lai
Chief Executive Officer
I opted out for Celcom Prepaid Broadband thought to use until go back to P1. Until today things are the same. My line still shows 1 bar. To my surprise, i receive email saying i need to settle the bill for August & September. Went again to P1 office, they said the waive on bill not in their system. (Lucky i have my copy in written that my bill will waive)
Finally I gave up on P1 since they can't promise when they can solve my problem. To my surprise at least 15 customers also complaint and they also return the modem. Can hear some big noises if you want to hear some complaints there.
So, now i have to get back to wired broadband again. So will you cut for P1?
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