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> hmm TM under water cable problem again, HK/USA hosted sites unaccesible/slow

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arafat
post Oct 1 2009, 12:18 AM
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ROCK ON!
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from kl

gmail is slow & youtube not moving
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Without
post Oct 1 2009, 12:25 AM
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from miri
everything works fine.

1.5mbps line
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pltan
post Oct 1 2009, 05:00 AM
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Well there have been earthquakes...
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Parrot
post Oct 1 2009, 02:12 PM
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QUOTE(pltan @ Sep 30 2009, 04:00 PM)
Well there have been earthquakes...
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I'm suspecting the same thing. Some websites I've been were only half-loaded and stayed that way forever, including LYN. It seems to have returned to normal, for now.
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summicron
post Oct 1 2009, 02:36 PM
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I'm experiencing problems accessing even my locally hosted sites. WTF Streamyx.
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nazgul_R
post Oct 1 2009, 02:48 PM
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Streamyx is being gay. Again.

I can't even do a speedtest because the site just doesn't load.

EDIT : I can't even access TMNut Screamyx website.

This post has been edited by nazgul_R: Oct 1 2009, 03:09 PM
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maiself
post Oct 1 2009, 02:54 PM
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arghh its started again... hard to update my site which is located on US server
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SolInvictus
post Oct 1 2009, 03:10 PM
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Hey guys. Just logged on to say that if you wanna lodge a proper complaint against TMNet make sure you call them up first and get a report number for your issue. Doesn't matter if they give you the usual runaround (e.g. "is your wifi working?, "can you check the speedometer", etc.)

They gave me that stuff earlier and a local technician later contacted me. We talked about it and he confirmed that it was definitely not a local issue but something to do with the settings in KL, whom he acknowledged simply passed the buck onto him even though there's nothing to be done with that.

Anyway, once you have the report number go over to http://complaint.cfm.org.my/ and sign up for an account.

Log in and place a report for Poor Service and explain what you understand of the issue we're currently facing -- "Websites not loading up, have to constantly refresh to get anything to work, loss of productivity", etc and provide the date since you started experiencing the problem (Should be around 29 September or 30 September) with as much detail as you can spare. Write down in the form about what you think of the issue (that it's related to throttling, IP headers, or whatever) and mention that sending a technician down to fix your line locally won't do anything because it is an issue on the ISP side and has nothing to do with the phone line. Be sure to enter the report number in this form.

In my own letter I added at the end that I want TMNet to admit that they have a problem that's currently going on that many users are suffering from and that they need to acknowledge and fix it and revert the settings back to the way they were before, or at least fix it so that the websites don't have any more loading issues.

I submitted my application a few hours ago and the status only just changed to "Pending (Provider Acknowledged)" so TMNet definitely knows about the issue. If enough of us do it they will have no choice but to act on it.

FYI, I am in Ipoh and I have been having this problem for about a couple of days now.
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whojen
post Oct 1 2009, 09:26 PM
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Pg here also

Gmail like DOG SPEED
LYN cannot access.
Stupid SCREAMYX!
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summicron
post Oct 1 2009, 10:21 PM
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Very insightful and informative, SolInvictus. Thanks for sharing that. Unless all of us take concrete steps to file official complaints, ranting here won't do any good. I'm guilty as charged.

I'm in Ipoh too. The line has been very slow for the past 2 days.

This post has been edited by summicron: Oct 1 2009, 10:22 PM
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I<3LYN
post Oct 2 2009, 01:54 AM
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it is still very slow...
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preducer
post Oct 2 2009, 04:59 AM
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Interstella 5555: The 5tory of the 5ecret 5tar 5ystem
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today it was bad, no dsl signal at all..

now im getting full speed, hopefully it will stay that way
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dmi3
post Oct 2 2009, 12:21 PM
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i got super speed today~!!! woohoo!!!
out of ordinary... normally my ping is like 50ms... now its WOOHOOO!!
Attached Image
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ben_ang
post Nov 1 2009, 10:52 PM
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Thunderc@ts..HO~~~!
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enjoying while u can, u wont know when speed will turn heaven 2 hell!
here slower than turtle speed, broadband with d speed of dial up..
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yinsw
post Nov 13 2009, 11:14 PM
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Heeeeeeellp... From Perai, Penang.. Is it this bad?

C:\>ping 202.188.0.133 -t

Pinging 202.188.0.133 with 32 bytes of data:
Reply from 202.188.0.133: bytes=32 time=79ms TTL=250
Reply from 202.188.0.133: bytes=32 time=71ms TTL=250
Reply from 202.188.0.133: bytes=32 time=82ms TTL=250
Reply from 202.188.0.133: bytes=32 time=81ms TTL=250
Reply from 202.188.0.133: bytes=32 time=64ms TTL=250
Request timed out.
Reply from 202.188.0.133: bytes=32 time=85ms TTL=250
Reply from 202.188.0.133: bytes=32 time=81ms TTL=250
.
.
.
.
.
.
Request timed out.
Request timed out.
Reply from 202.188.0.133: bytes=32 time=94ms TTL=250
Reply from 202.188.0.133: bytes=32 time=94ms TTL=250
Reply from 202.188.0.133: bytes=32 time=248ms TTL=250
Reply from 202.188.0.133: bytes=32 time=80ms TTL=250
Reply from 202.188.0.133: bytes=32 time=86ms TTL=250
Reply from 202.188.0.133: bytes=32 time=77ms TTL=250
Reply from 202.188.0.133: bytes=32 time=86ms TTL=250
Reply from 202.188.0.133: bytes=32 time=87ms TTL=250
Reply from 202.188.0.133: bytes=32 time=77ms TTL=250
Reply from 202.188.0.133: bytes=32 time=78ms TTL=250
Reply from 202.188.0.133: bytes=32 time=71ms TTL=250
Reply from 202.188.0.133: bytes=32 time=82ms TTL=250
Reply from 202.188.0.133: bytes=32 time=79ms TTL=250
Reply from 202.188.0.133: bytes=32 time=78ms TTL=250
Request timed out.
Reply from 202.188.0.133: bytes=32 time=100ms TTL=250
Reply from 202.188.0.133: bytes=32 time=82ms TTL=250
Reply from 202.188.0.133: bytes=32 time=80ms TTL=250
Reply from 202.188.0.133: bytes=32 time=72ms TTL=250
Request timed out.
Request timed out.
Reply from 202.188.0.133: bytes=32 time=85ms TTL=250
Reply from 202.188.0.133: bytes=32 time=84ms TTL=250
Reply from 202.188.0.133: bytes=32 time=84ms TTL=250
Reply from 202.188.0.133: bytes=32 time=83ms TTL=250
Request timed out.
Reply from 202.188.0.133: bytes=32 time=79ms TTL=250
Reply from 202.188.0.133: bytes=32 time=107ms TTL=250
Reply from 202.188.0.133: bytes=32 time=79ms TTL=250
Reply from 202.188.0.133: bytes=32 time=79ms TTL=250
Reply from 202.188.0.133: bytes=32 time=112ms TTL=250
Reply from 202.188.0.133: bytes=32 time=82ms TTL=250
Reply from 202.188.0.133: bytes=32 time=101ms TTL=250
Reply from 202.188.0.133: bytes=32 time=76ms TTL=250
Reply from 202.188.0.133: bytes=32 time=119ms TTL=250
Request timed out.
Request timed out.
Reply from 202.188.0.133: bytes=32 time=82ms TTL=250
Reply from 202.188.0.133: bytes=32 time=82ms TTL=250
Reply from 202.188.0.133: bytes=32 time=84ms TTL=250
Reply from 202.188.0.133: bytes=32 time=85ms TTL=250
Reply from 202.188.0.133: bytes=32 time=82ms TTL=250
Reply from 202.188.0.133: bytes=32 time=87ms TTL=250
Reply from 202.188.0.133: bytes=32 time=81ms TTL=250
Reply from 202.188.0.133: bytes=32 time=79ms TTL=250
Reply from 202.188.0.133: bytes=32 time=84ms TTL=250

Ping statistics for 202.188.0.133:
Packets: Sent = 107, Received = 94, Lost = 13 (12% loss),
Approximate round trip times in milli-seconds:
Minimum = 71ms, Maximum = 248ms, Average = 86ms
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hibiki88dita
post Nov 13 2009, 11:25 PM
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everything fine 4 me...just the speed of rs is very2 slow...
btw im in bangi...
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hengguowei
post Nov 14 2009, 04:00 PM
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My speed test ended up with only 100kbps when I am suppose to get 1mbps!!!
Loading webpages are hell of slow!!!
Something's definitely wrong with Streamyx!!!
I am in Seri Kembangan area..
mad.gif vmad.gif









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[nico]
post Nov 15 2009, 04:56 AM
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QUOTE(hengguowei @ Nov 14 2009, 04:00 PM)
My speed test ended up with only 100kbps when I am suppose to get 1mbps!!!
Loading webpages are hell of slow!!!
Something's definitely wrong with Streamyx!!!
I am in Seri Kembangan area..
mad.gif  vmad.gif
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Streamyx wtf again.... mad.gif
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SapphireBlue
post Nov 15 2009, 10:22 PM
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Idiot Streamyx!
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cjoenic
post Nov 16 2009, 05:22 PM
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same with me, im from kUhcing, sarawak, 2mb streamyx line.... they blame my modem and my telephone line and splitter and so on.... WTF! Youtube video loading slower than turtle or even not loading at all...
will this problem ends?
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