Dear All

I guess its about time for me to do a bit of spring-cleaning. So I've decided to come up with a thread whereby users are allowed to post latest announcements from TM . This makes it easier for users to check if there is something wrong with TM or not.

Keep in mind that you're allowed to post announcements from TM and this is not a place for you to rant. If you want to rant and tell the world how lame is your ISP , feel free to head over here.

We'll not tolerate rants posts here

Thank You

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Added on June 10, 2009, 8:21 pm



This post has been edited by prasys: Jun 10 2009, 08:21 PM

Please do not rant here, this thread is for those that find it hard to access TM's website to get updates. It is also to inform this community in lowyat forum about TM's matters as we all know they are rather messed up. It also makes it easy for us to keep track of what TMis doing to improve connectivity which is sometime useful when making complaints/cases against them. It might also, indirectly, shows streamyx users that despite their claims of upgrades, nothing seems to change.

Also, many of us treat LYN as home, knowing when is the outage going to occour will help us plan our time better too...

It will defy the point of this thread if there is ranting here.

This post has been edited by andrew9292: Jun 10 2009, 11:22 PM

I've removed it. This thread is meant for announcements.

I am being nice this time.

nothingz , nders , teamloks and Suk - consider this to be your verbal warning.

30/06/2009
STREAMYX SERVICE UPGRADE IN BUKIT MERTAJAM, BAYAN BARU & TANJUNG BUNGA

Dear Valued Customers,

We wish to inform our Streamyx customers that Telekom Malaysia Berhad ™ will be performing a network upgrading exercise from 11.00 pm, Tuesday, 30th June 2009 until 6.00 am, Wednesday, 1st July 2009.

As a result, Streamyx customers in Bukit Mertajam, Bayan Baru and Tanjung Bunga in Penang may experience a disruption of service during the stipulated period. We would like to assure you that the service would resume to normal after this period.

TM apologizes for any inconvenience caused whilst the same time, we would like to assure you that we are upgrading our network to enable us to serve you better.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Streamyx related problems.

Thank You.
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26/06/2009
EMAIL PHISHING SCAM

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to alert its Streamyx users that there is a fraudulent email message being propagated that claims to be from TM Net. The email requests for customers to supply their Streamyx account information such as their log-in username and password for purpose of verification.

We would like to clarify that this email does NOT come from a TM source – it is a fraudulent attempt to gain access to your personal information. TM never solicits any such information from our customers via email.

The disclosure of such confidential data may be used by the fraudsters for illegal subscription of paid online services and illegal disclosure of confidential information. In addition, TM customers are advised to protect your log-in ID and password to ensure that there will be no instance of illegal usage by any third party/ fraudster of your account.

As a preventive measure, we would like to advise our customers who receive this email to delete it immediately. DO NOT respond to these emails and DO NOT click the links. Meanwhile, for those who have responded to these emails and provided your personal information as requested, we urge you to change or reset your respective password immediately.

For assistance on how to change your password, log on to www.tm.com.my or call our Customer Support Centre at 100 or email to help@tm.com.my.

Thank You.

08/07/2009
IPVPN SERVICE INTERRUPTION

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to announce that there was a major disruption of IPVPN services nationwide due to equipment failure on IPVPN nodes at Putrajaya since 11.30 a.m. today, 7 July 2009. As a result, most of the services riding on the IPVPN network such as banking, government and enterprise segments are currently facing difficulties to be connected to their branches and customers.

Restoration works on the affected nodes are already in progress. TM expects the complete recovery of its services by 11.00pm, the same day.

TM apologizes for any inconvenience caused by this disruption, whilst at the same time, we would like to assure you that we are undertaking all necessary measures to restore our communications services as soon as possible.
Customers can call TM at 1060 or e-mail us at help@tm.com.my for any related problems.

Thank You.

ANNOUNCEMENT

STREAMYX SERVICE INTERRUPTION IN SERDANG, SELANGOR

Dear Valued Customers,

We wish to inform our Streamyx customers that Telekom Malaysia Berhad ™ will be performing a network upgrading exercise from 11.00 pm, Tuesday, 14th July 2009 until 6.00 am, Wednesday, 15th July 2009.

As a result, Streamyx customers in Serdang may experience a disruption of service during the stipulated period. We would like to assure you that the service would resume to normal after this period.

TM apologizes for any inconvenience caused whilst the same time, we would like to assure you that we are upgrading our network to enable us to serve you better.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Streamyx related problems.

Thank You

Telekom Malaysia Berhad

21/07/2009
INTERNET SERVICES DISRUPTION

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) Segment 1 between Kuantan and Katong, Singapore.

Due to the disruption, customers using Internet services may experience slow browsing while accessing websites hosted in the U.S. and Hong Kong.

In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. However, in the restoration process, traffic to Northern America and Hong Kong may experience degradation while traffic to other countries is not affected. TM expects complete recovery of its services by 5 August 2009. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

24/07/2009
NETWORK UPGRADING - SMS SERVER

Dear Valued Customers,

We wish to inform our Streamyx customers that Telekom Malaysia Berhad ™ is currently performing a network upgrading exercise on our SMS server until 15 August 2009. As a result, Streamyx customers nationwide may experience a disruption of SMS service during the stipulated period. During this exercise, all SMS functions including availability check and account activation will temporarily be suspended.

We would like to assure you that the service would resume to normal after this period.

TM apologizes for any inconvenience caused whilst the same time, we would like to assure you that we are upgrading our services to enable us to serve you better.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Streamyx related problems.

Thank You.

Refer @ http://streamyx.com.my/whats_new/whats_new...rticle_20090724 (If you can access )

INTERNET SERVICE INTERRUPTION IN EASTERN SABAH

Telekom Malaysia Berhad ™ would like to inform its customers in Sabah that it is currently experiencing a disruption of services in Eastern Sabah due to a fire that occurred at its TM Exchange in Sandakan, Sabah.

As a result, customers using TM’s voice, Internet and Data services such as Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL in eastern Sabah in Sandakan, Tawau, Lahad Datu, Sempoerna and surrounding areas will experience service disruptions.

TM is currently assessing the damage and restoration works on the affected exchange will begin once the assessment has been completed. TM will make further announcements on the progress of the restoration works.

TM wishes to assure customers that it is undertaking all necessary measures to restore communications services as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank you.

Telekom Malaysia Berhad


http://www.tm.com.my/announcement/default.asp

31/07/2009
UPDATES ON VOICE, INTERNET AND DATA SERVICES RESTORATION WORKS IN EASTERN SANDAKAN, SABAH

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to announce that restoration works of its services in the eastern part of Sabah due to a fire that occurred at its TM exchange in Sandakan on Monday is currently ongoing, with priority given to essential services like hospitals, banks, the police, the fire and rescue departments, as well as the Sandakan airport.

Some communications services have been restored in stages since Wednesday in Sandakan, Tawau, Lahad Datu and surrounding areas. All Metro-E circuits are also currently up and running. At the moment, close to 50% of its affected infrastructure are already restored. TM expects most of the affected circuits to be restored by Sunday, 2 August 2009.

Most TM customers in Sandakan are now able to make local, national (STD) and international (IDD) telephone calls. Fixed telephone line calls from outside of Sandakan can now be delivered to the users at the affected areas in Sandakan.

In the meantime, TM has already restored Streamyx services for about 90% of its customers in Sandakan and 80% of its customers in Tawau. Meanwhile, Streamyx service in Lahad Datu is expected to be fully restored by tomorrow.

TM apologizes for any inconvenience caused whilst at the same time wishes to assure its customers that it is undertaking all necessary measures, including round-the-clock works, to restore communications services for its customers as soon as possible. TM would also like to thank its customers for their understanding and patience during this affected period.
TM has set up several emergency hotlines in Sandakan and Kota Kinabalu to field enquiries from the public. Customers in Sandakan can contact (089) 622 423, (089) 622 134 and (089) 246 111, whereas the hotline numbers in Kota Kinabalu are (088) 264 803 and (088) 264 837. Customers can also call TM at 100 or e-mail us at help@tm.com.my for any service related problems.

Thank You.

04/08/2009
RESTORATION OF TELEPHONY, INTERNET AND DATA SERVICES IN EASTERN SABAH

Dear Valued Customers,

Telekom Malaysia Berhad ™ is pleased to inform its customers that the restoration works following the fire that occurred at its TM Exchange in Sandakan, Sabah is expected to be fully completed by tomorrow, 4 August 2009. As of today, TM has already recovered more than 95% capacity for all its voice, Internet and data services.

All TM communications services in Sandakan, Tawau, Lahad Datu, Semporna and surrounding areas of eastern Sabah have been restored in stages since the incident last Wednesday.

More than 95% of the affected customers are now able to utilize all TM services, including Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL services.

Most customers are now able to make and receive local, national (STD) and international (IDD) telephone calls; access the internet to browse, download Internet content or play online games; utilize Internet applications to perform any online transactions for banking, e-commerce and access government portals; as well as perform any data transaction such as Automated Teller Machines (ATMs) transactions.

TM wishes to thank its customers for their understanding and patience during the affected period.
Meanwhile, customers can call TM at 100 or e-mail us at help@tm.com.my for any telephony or Internet related problems.

Thank You.

Refer @ http://www.streamyx.com.my/whats_new/whats...rticle_20090804

06/08/2009
INTERNET SERVICES DISRUPTION

Dear Valued Customers,

Referring to our earlier statement on 21 July 2009 on the disruption of our Internet services due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) Segment 1 between Kuantan and Katong, Singapore, Telekom Malaysia Berhad ™ wishes to announce that there is a delay in the restoration of Internet services due to technical problems at the repairing stages.

In addition, our consortium members have also detected another fault on the same circuit about 372km from Kuantan Cable Station.

Customers using Internet services may continue to experience slow browsing while accessing websites hosted in the US and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the US and Hong Kong may still experience some service degradation. To alleviate the problem, some of the links have been directed to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. However, in the restoration process, traffic to Northern America and Hong Kong may experience degradation while traffic to other countries is not affected.

Due to this, full recovery of Internet services is now expected to be on 16 August 2009. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank You.

11/08/2009
ANNOUNCEMENT ON CONFLICKER WORM

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its customers that they may be experiencing slow browsing due to the widespread infection of the Conflicker Worm

Conficker, also known as Downup, Downadup and Kido, is a computer worm that surfaced in October 2008 and targets the Microsoft Windows operating system. The worm exploits a previously patched vulnerability in the Server service used by Windows 2000, Windows XP, Windows Vista, Windows Server 2003, Windows Server 2008, Windows 7 Beta, and Windows Server 2008 R2 Beta.

The Conficker worm is a computer worm that can infect your computer and spread itself to other computers across a network automatically, without human interaction. It is a standalone malicious program which uses computer or network resources to make complete copies of itself. It may include code or other malware to damage both the system and the network

Conflicker infects other computers across a network by exploiting the vulnerability in the Windows Server service (SVCHOST.EXE). It might spread through file sharing and via removable drives, such as USB drives (also known as thumb drives). The worm adds a file to the removable drive so that when the drive is used, the AutoPlay dialog box will show one additional option. The Conflicker worm can also disable important services on your computer.

TM strongly encourages its customers to update unpatched systems as soon as possible. Additionally, TM recommends that customers take the following preventive measures to help mitigate the security risks:
Step 1 – Turn on your firewall - Point to Control Panel -> Network and Internet Connections ->Windows Firewall.
Step 2 - Update Windows - Open up Internet Explorer and go to http://update.microsoft.com. Do all the urgent or required updates.
Step 3 - Verify that your antivirus software is on and keep it up-to-date. You should have a “resident” (always running) antivirus software installed such as Norton, McAfee, AVG, Trend Micro, etc. Open your antivirus and see if it is running and updated. Update it if it is not. You can also go to Start Menu -> Control Panel -> Security Center to verify that antivirus is running.

For additional information about this threat, please visit
http://www.microsoft.com/protect/computer/.../conficker.mspx

Technical Details:
http://www.mycert.org.my/en/services/advis.../626/index.html
source: http://technet.microsoft.com/en-us/security/dd452420.aspx

Thank You.

This post has been edited by MX510: Aug 11 2009, 04:50 PM

ANNOUNCEMENT

INTERNET SERVICES DISRUPTION

Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected that a 2nd cable fault on Segment 7 of the Asia Pacific Cable Network 2 (APCN2) undersea cable network between China and Taiwan on Friday, 14 August 2009.

The fault follows three other service disruptions that recently hit the same cable network, affecting APCN2 Segment 7, between Hong Kong and Taiwan, and APCN2 Segment 1, which connects Singapore and Malaysia. The earlier faults on APCN2 Segment 1 were restored on Sunday, 16 August 2009.

As a result, customers using Internet services may continue to experience slow browsing while accessing websites hosted in the US and Northern Asia. In addition, customers using other IP services such as Virtual Private Network (VPN) over Internet and other critical business applications linked to the US and Northern Asia may experience some service degradation. To alleviate the problem, some of the links have been directed to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. Full recovery of Internet services is expected to be on 10 September 2009. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank you.

Telekom Malaysia Berhad

bloody hell sh!tmyx, why can't they give a proper deadline at the first time?

we don't want x amount of announcements just to see how they progress!

we want solutions!

ANNOUNCEMENT

STREAMYX SERVICE INTERRUPTION IN SERDANG

Dear Valued Customers,

We wish to inform our Streamyx customers that Telekom Malaysia Berhad ™ will be performing a network upgrading exercise from 11.30 pm, Thursday, 20th August 2009 until 11.30 pm, Friday, 21st August 2009.

As a result, Streamyx customers in Serdang may experience a disruption of service during the stipulated period. We would like to assure you that the service would resume to normal after this period.

TM apologizes for any inconvenience caused whilst the same time, we would like to assure you that we are upgrading our network to enable us to serve you better.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Streamyx related problems.

Thank You

Telekom Malaysia Berhad

28/08/2009
ANNOUNCEMENT ON VOICE, INTERNET AND DATA SERVICES DISRUPTION IN MUAR, JOHOR

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to announce that there is a disruption of its services in northern part of Johor due to a fire that occurred at Jambatan Sultan Ismail, Muar, Johor on 25 August 2009. The incident has caused some damages to TM’s copper and fibre optic cables.

As a result, customers using TM’s voice, Internet and data services such as Telephony, Wireless CDMA, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL in the industrial area Tanjung Agas, Parit Bunga, Tanjung Gading, Kesang Laut in Muar Johor as well as Sungai Rambai and Sungai Rawang in Malacca will experience service disruptions.

Restoration works on the affected cables are already in progress. Meanwhile, to alleviate the problem, TM technical team has taken the immediate action to re-route voice, Internet and data traffic to alternate systems. TM expects complete recovery of its services by 30 August 2009. TM will make further announcements on the progress of the restoration works.

TM apologizes for any inconvenience caused whilst at the same time wishes to assure customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible
Customers can call TM at 100 or e-mail us at help@tm.com.my for any service related problems.

Thank You.

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http://www.streamyx.com.my/whats_new/whats...rticle_20090828

http://www.streamyx.com.my/whats_new/whats...rticle_20090914

This is not internet related, but it's posted on Streamyx's website.
It says telephony interruption, but well if your telephone line is interrupted I don't think you will be able to have a DSL signal or internet line.



http://www.streamyx.com.my/whats_new/whats...rticle_20091001