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> iPhone Data Usage Issues(Maxis, Celcom, DIGI), Usage & bill differs. What is the issue?

bizzy
post Oct 28 2009, 12:19 PM
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look like they only can claim and blame other people and they correct for me the phone did well and they are Wrong.

is so dangerous to use Maxis line... dam i wanna get 1 iphone and hav to wait 1 year to switch back to digi. OMG LOL.

btw iphone 4g already have news. so next year can see new phone come out. from iphone.
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lleihuan
post Oct 29 2009, 09:12 AM
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Throw the question to maxis,how are we going to know the data usage for the ivalue1 plan if they claim apple 3gs's data meter usage is not accurate?
For me,500 mb is a lot for retrieving email.

Guys,any idea how to know how much data usage is use on the iphone?


Migrate from Digi just because of the iphone!
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sn0wle0pard
post Oct 29 2009, 11:17 AM
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QUOTE(lleihuan @ Oct 29 2009, 09:12 AM)
Throw the question to maxis,how are we going to know the data usage for the ivalue1 plan if they claim apple 3gs's data meter usage is not accurate?
For me,500 mb is a lot for retrieving email.

Guys,any idea how to know how much data usage is use on the iphone?
Migrate from Digi just because of the iphone!
*



you can check from the phone menu itself .. Settings --> General --> Usage

My usage is normally around 1GB / month and that's already consider heavy ..without any tethering ...

This post has been edited by sn0wle0pard: Oct 29 2009, 11:21 AM
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ilyas_jamal
post Oct 29 2009, 12:10 PM
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hi there,

i seem to have the same issue..btw i am a HOTLINK prepaid user..frankly speaking i am not the type of person that calls / sms / browse via iphone.. but i only do if i do have wifi access..but it seems to be they are still charging me on my credits even i use wifi.. 30buck of prepaid within 4days.. this is insane..and i have check the usage meter it indicates that a few mb's..

any idea how to reslove the issue? i have went and spoke to the maxis ppl in Pyramid few weeks back..they said "this is normal mah... Iphone always like this.."

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saksoba
post Oct 29 2009, 03:23 PM
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i think, the only solution is, turn off both edge and 3g? but to turn off edge, must jb 1st rite?
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tnsai
post Oct 29 2009, 03:32 PM
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QUOTE(saksoba @ Oct 29 2009, 03:23 PM)
i think, the only solution is, turn off both edge and 3g? but to turn off edge, must jb 1st rite?
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Yep, best way is to put garbage in the APN settings.. as even if you can't turn off edge.. it still can't access anything.. you can do it manually, so no JB needed (provided you installed the carrier bundle)
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ipaqfreak
post Oct 29 2009, 03:36 PM
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the Best is to subscribe all you can eat plan.... (unlimited usage)
I am pretty happy with Digi.. everymonth I am chewing around 1.6GB of Data.... email , exchange and bla blabla
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ipaqfreak
post Oct 29 2009, 03:38 PM
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one lesson i learnt , do not eneable data roaming when you oversea... i forgot to turn off when i was in SG, only for 1 day... my Data /exchange mail made my phone bil a bomb !!! whooping 4900++ RM ... i nearly cried..

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lleihuan
post Oct 29 2009, 05:06 PM
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.. Settings --> General --> Usage on the iphone consider as unrealiable.that is according to maxis customer support. say something like 65% accurate!
cannot answer back when ask to them,where to monitor?
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tnsai
post Oct 29 2009, 05:13 PM
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QUOTE(lleihuan @ Oct 29 2009, 05:06 PM)
.. Settings --> General --> Usage on the iphone consider as unrealiable.that is according to maxis customer support. say something like 65% accurate!
cannot answer back when ask to them,where to monitor?
*



Actually I've questioned them back, why is it that in the bill they can clearly see my data usage but they can't tell me/allow me to check what my data usage is..

Their reply is " we don't offer such a service" ... makes me wonder, how then do we monitor our usage, if they claim the IPhone one is unreliable.. or maybe that is the whole point.
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dinozilla
post Oct 29 2009, 05:24 PM
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QUOTE(tnsai @ Oct 29 2009, 05:13 PM)
Actually I've questioned them back, why is it that in the bill they can clearly see my data usage but they can't tell me/allow me to check what my data usage is..

Their reply is " we don't offer such a service" ... makes me wonder, how then do we monitor our usage, if they claim the IPhone one is unreliable.. or maybe that is the whole point.
*



reason can be:

1) Maxis CS is useless, can't even do simple thing

2) jz like Apple not yet enable the RF chip in 3Gs, Maxis know they can check for you, but no officially support yet...so no service.

3) We are betting on a wrong Telco, who cant even able to track ur data usage for u
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sn0wle0pard
post Oct 29 2009, 05:28 PM
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QUOTE(lleihuan @ Oct 29 2009, 05:06 PM)
.. Settings --> General --> Usage on the iphone consider as unrealiable.that is according to maxis customer support. say something like 65% accurate!
cannot answer back when ask to them,where to monitor?
*



do you believe apple or maxis ? the answer is obvious.
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tnsai
post Oct 29 2009, 05:29 PM
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QUOTE(dinozilla @ Oct 29 2009, 05:24 PM)
reason can be:

1) Maxis CS is useless, can't even do simple thing

2) jz like Apple not yet enable the RF chip in 3Gs, Maxis know they can check for you, but no officially support yet...so no service.

3) We are betting on a wrong Telco, who cant even able to track ur data usage for u
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So, in conclusion, Maxis sucks, right? hehe

Seriously though they need to revamp that crappy web account management thing that they have... it is pretty much useless..
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sn0wle0pard
post Oct 29 2009, 05:31 PM
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QUOTE(ilyas_jamal @ Oct 29 2009, 12:10 PM)
hi there,

and i have check the usage meter it indicates that a few mb's..

any idea how to reslove the issue? i have went and spoke to the maxis ppl in Pyramid few weeks back..they said "this is normal mah... Iphone always like this.."
*



the usage meter is never wrong. you either receiving/sending the data by 3G, gprs or EDGE. Did you disable not only 3G but gprs/EDGE as well ?


Added on October 29, 2009, 5:36 pm
QUOTE(tnsai @ Oct 29 2009, 03:32 PM)
Yep, best way is to put garbage in the APN settings.. as even if you can't turn off edge.. it still can't access anything.. you can do it manually, so no JB needed (provided you installed the carrier bundle)
*



sadly, not many ppl play attention to this, clueless on how data transfer actually works. Instead only disable 3G and forgot about gprs/EDGE. Maxis is also partly to be blame for not telling users this.

This post has been edited by sn0wle0pard: Oct 29 2009, 05:41 PM
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tinkerbel
post Oct 29 2009, 06:57 PM
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@tnsai,
R u still having billing issues with Maxis on your data charges? It's been 2 months since I've swapped over from an Unlimited Plan to a 500MB data plan and I haven't had any issues whatsoever with over billing.

Also, the counter on my iPhone sure seems rather accurate; unlike what other forummers here are stipulating *shrugs*
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tnsai
post Oct 29 2009, 07:52 PM
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QUOTE(tinkerbel @ Oct 29 2009, 06:57 PM)
@tnsai,
R u still having billing issues with Maxis on your data charges?  It's been 2 months since I've swapped over from an Unlimited Plan to a 500MB data plan and I haven't had any issues whatsoever with over billing.

Also, the counter on my iPhone sure seems rather accurate; unlike what other forummers here are stipulating *shrugs*
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Nah no problems so far, I just don't like how they don't allow us to check our data usage by calling them, seeing as how it is shown in my bill, accurate to the KB tongue.gif

I just got a feeling it is them denying us the knowledge of our data usage , so as to let us have a higher chance of overusing it.. but I could be just being paranoid..
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fylon
post Oct 30 2009, 10:42 AM
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After approximate of 1 month usage, i found that is quite hard for me to used up to 30mb bandwidth out 500mb per month that maxis provided. Im doing normal stuffs eg, ping!, IM, surfing, FB and etc, of cause i rarely use GPS.

Was wandering how come some user can hogged up 500mb in a day or two..
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tinkerbel
post Oct 30 2009, 10:54 AM
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@fylon,
If you use it to Internet Tether and start downloading stuff, 500MB is definitely not enough! For me, I have yet to breach the 100MB mark since I started using the iPhone smile.gif
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fylon
post Oct 30 2009, 11:27 AM
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@tinkerbel
Thats true. Found that the 500mb is actually more then enough for purely mobile internet access. Of cause excluded tethering & heavy down.

But since we are already been told by provider about the limit of the package before we signed, one have to have be caution when using it.

Btw, did the iphone cellular network data counter counts the bandwidth that been tethered out too?
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tinkerbel
post Oct 30 2009, 11:51 AM
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@fylon,
As long as U are on data services it calculates it for U smile.gif
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