Hi Guys,

I got some good news for you all. First of all, i need to know would there be a moderator for ISP issue on this forum? How to contact him / her? Please kindly provide some information.

Here's the good news, i've brought Streamyx's repeating issues high up to MCMC and PMO's Complaint Bureau. TMNET decided to hold a discussion session on around end of the month. I've insisted the invitation of the decision maker (Top Guy) from TMNET and MCMC to the session, else the discussion session will be meaningless. On top of that, i insisted to invite the following people:

- lowyat.net's admin / moderator of ISP Category.
- news reporters from English and Chinese Press Company to cover the discussion, so that, the public can be well informed on the conclusion of the discussion.

I hope this discussion will be a "resolution channel" to solve long pending and long repeating issues experience by the public, especially to those who has no other ISP option to choose other than Streamyx.

Let's push it through and hope this session will help the service (if cannot turn Streamyx into our neighbouring "Singtel" or "Starhub") to be more stable and more usable broadband services.


Extra Information
===========
Trace route seems to be "further blocked" by TMNET whereby, we'll not be able to trace which segment of the network is having a bottleneck or having issues with congestion and so on. Hence during the issue solving, the action make the troubleshooting with TMNET engineers alot harder and almost zero information the engineer can use to troubleshoot a certain particular issue, especially the slow browsing issues.

During previous issues, i had started the investigation on the network issues with one of the international backbone provider that so happened to be in one of the troubleshooting event. Based on the trace route information provided, the engineer (after double-checked on the network reported network issues) confirmed that the routing's bottleneck / congestion is happening WITHIN TMNET network infrastructure, hence, there's nothing much they can do to ease up the connectivity.

I mentioned TMNET's engineer because these 2 engineers are willing to help up and to solve the critical issues for my customers.

This is only one of the events happened. There are more which i'm not convenient to post it here. Here's the clues, Does any ISP using TMNET's infrastructure? Do they (Other ISP) having problems like that? Why?

Thanks for your time reading this post. Hope to hear from the moderators and you guys, so that we can prepare ourselves for the discussion and get things sort out asap.

I don't know what can I help here, but if this is really true, you have my most sincere thanks for bringing this up!

if this is true den streamyx will be improved

Wow, fast response.

Yes this is true, unless they cancel the discussion. I'm thinking it would help alot if we all compile all recent cases with Stremayx and submit to MCMC as a prove so that MCMC can take solid action as part of the initiative to improve TMNET's service.

MCMC's latest response was, they're drafting new guidelines / regulation and have TMNET comply to it. I read alot of article about the complaints on the net, but sadly, i guess it's not channeled to the right departments. When i mentioned about issues and things that's currently happening with Streamyx, MCMC seems having not much ideas. So, brought everything up to MCMC.

Hope you guys would do the same as the strength from a lone ranger isn't strong enough to change the situation. Furthermore, please please help to spread the news to everybody.

Thanks guys.

This post has been edited by webdesignempire: May 8 2009, 07:07 PM

Jaring do use TM's infra to provide their wired BB service

errm.. is there any proof that can proof this??

This is great news. I hope both sides will come to a resolution that will help solve most of the problems everyone is experiencing, or at least bring it to light so that they may work on improving it. If it's just for show and talk with no action, then that is gonna suck. Congrats to those who have made it possible, and good luck with the meeting! I hope a lot of good comes out of this.

Hi,

As per for the proof, you may call MCMC look for Mr. Saiful Azhar Johari about the new guidelines or regulation (i don't know what they call it officially). As per for Mr. Saiful's email address, you will have to get it from him. As per the TMNET & MCMC discussion session is invitation based. So, i'm not sure whether TMNET will release any confirmed information to you.

On the other hand, i really hope TMNET fulfill their promises to contact lowyat.net's admin or moderator. Then, you may feel free to get the confirmation from him / her.


Genral Contact information:
SKMM Consumer Complaints Bureau
Malaysian Communications and Multimedia Commission
63000 Cyberjaya
Selangor

Telephone: +60 3 86888000
Facsimile: +60 3 86881880
Complaint Hotline: 1-800-888-030
Email: aduanskmm@cmc.gov.my

I will be happy to come to this event :-)

Pls pm me for more details

This post has been edited by MX510: May 8 2009, 07:34 PM

Since it's invitation based, i'll post the updates here after TMNET's corporate com contacted me later.

after seen the proof i feel more confidents to you..
can a normal member of lyn join the event..?

Ow, this should be pinned...

If that true, it will be good to and fair to us... as their customer...

Bringing some of normal lowyat.net members could help a lot and be the witness just like having court...

Have u ever bother invite the author/owner of http://www.redesignmalaysia.com ? I think he very qualify to be one of those invitation.

Yeah, i really hope it would be as transparent and as well-shared as possible. We see how we can make things happen as we go along with it....

---

Added on May 8, 2009, 7:56 pmGood idea... i'll call TMNET again and request them to include Josh in as well.

This post has been edited by webdesignempire: May 8 2009, 07:56 PM

No malay? No malay is like so racist.

Plus invite malay press paper. Cover the whole malaysia lah.

Hope is true.

China link need improve. I can't visit my supplier webpage.

Hit me up with the details later

Oh you should invite MalaysianWireless also , and a couple of other folks in this meeting. Maybe blogger Jeff Ooi as well

can you arrange to make it live ?

maybe with a shoutbox/live chat for us to send our proof
ie speedtest result,ping time so on?

ok i would seriously like to attend this discussion too, just to see if i can learn anything, is this open to everyone to attend?

edit: ahh looks like its just invite only, hope ppl that attend would record or document all these stuff

i support all the people attending

This post has been edited by thxxht: May 8 2009, 09:23 PM

sayang please read above, invitation only.

I'm currently communicating with Mr. Saiful Azhar Johari from MCMC too, he too acknowledge the issue of TM. I'm am currently sending in more prove and related links such as lowyat forum's topics, speedtests, pings and also links to bloggers which have expressed the condition of TM's internet service. Also, i will send an email to PMO as TS did and we'll see how things go. I hope my involvement will give them more pressure and priority to our situation. I will speak to Mr. Saiful about the discussion and if possible i will want to attend the discussions as i have so much prove and data to show to the press about streamyx's connectivity. TS if u need my data (pingplotter test and speedtests) please do let me know. TM's Mr.Zul from Customer Support informed me that TM's role is just to provide internet access and is not responsible for Inter-ISP connectivity and international links. If so, i think all of us here could set up an ISP claiming speeds of up to 4Mbps and say that we are not responsible for international connections too, i believe their own policy can be used againts them. Mr."webdesignempire" i am more than ready to assist you and back u up in this case. Hit me up anytime u need me ; )

This post has been edited by andrew9292: May 8 2009, 09:32 PM