Broadband provider
ISP/package: streamyx 1mbps
Location: kuching,sarawak
Have you called your ISP's helpline?: yes

Personal equipment
Modem: Riger db102
Router: -
Firewall used: -

Problem details
First occurence of problem: dunno when
Problem frequency: encountered a few times already
Problem description:
I tried to connect with my belkin router but then the internet light blinking. the DSL light on my modem is fine. so i tried to direct connect without the router using the normal setup. It will just stop there at the "connecting WAN(pppoe) miniport)" and then an error message saying the remote server bla bla bla no respond. I encounter this a few times already but it goes a way after a while. The last time i encountered this, i called them up but dunno what they do and it was fixed. they didnt tell me what the problem was. it occured 2 days ago and today it occured in the morning!!! (3am-morning) then it went back to normal. Anyone knows what kind of problem this is and how can i solve it without needing to call them up? i missed my guild war because of this stupid problem!! can all please help

this attachment is when i cant connect. you see that the pppoe status is red. when it is normal it will be green. how to solve it. please help asap. thanks in advance.

thats mean ur password and username not correct lo, u need do setup again

?? impossible..i nvr touch the username and pw...it just happens and goes away after a few hours...

thats tm default modem, before i change mine to dlink, i use this riger, the setting will change even u never touch. it suddenly cant connect the next day and need do setup again. i re-enter the username and passwrd, then it can surf again.

where did you enter the username and pw? the router or the modem? modem put in bridge mode then no need touch edi right? so i reset the pw on the router?

my friend face this problem now also,even i bring my modem to his house and try also cant connect,the username and password use mine one also cant(nobody was using my username that time)

ah...i think its the streamyx problem...but how can i explain to them? those customer service de people dunno anything only read from the monitor only...

if you want connect using router through the modem then your modem should be set at bridge mode not pppoe mode
while router set at pppoe mode. from the pic you posted your modem is set at pppoe mode which is incorrect when u want to connect either using a router or internet connection dialing in windows.

but then why when it is on pppoe mode, my router cant connect to the internet ler? the internet icon is blinking there..

---

Added on July 7, 2008, 9:44 pmhelp, anyone?

ermm..look like u dont set the username and password.. i also use riger at my home and also set the PpOe setting..

erm..what do you mean by don set username and pw

1st:
-go to quick configuration
-change to this setting


Set the dns if u want
Click on Submit, check ur Data light on the modem
If it is light up, then u're connected

2nd:
-click on Admin
-go to Commit and Reboot
-Press Commit and then Reboot (this one to save the setting u have made before)
---that's why many setting changed after the modem been off

U can use ur auto dialling. But before u do this, make sure u able to connect manually so u know that ur line is working.

thanks..i will do so when i encoutner that problem again