Yesterday morning around 6am, I'm still using my laptop to do final revision for my programming subject exam. Before I leave my house to college, I plug out all the cable including LAN and power cable. When I reach home around 3.30 in the afternoon, I try to use my laptop. The moment I press the power on button location in the middle of the laptop. I cannot even turn on my laptop. Right after that, I immediately call DELL. They ask me to hold the power button for 10 secs but nothing happen as well. I told them, my laptop is only 1 month++ old, how can this happen to such a new laptop. They say sometimes hardware failure. The only thing they can do is send me a technician and replace the hardware for me.

I really need my laptop because I'm having my exam this week. Hopefully the technician will fixed my laptop by tomorrow. But I really feel so disapointed with DELL about their QC. If the problem still exist, I definitely will ask for a replacement or refund. I don't want to get into this kind of trouble again because I'm going to Australia next month to continue my degree courses.

Basically there are difference between quality LCD, i believe now all the new XPS M1530 Samsung is using 2nd version and hopefully its not grainy. To be honest I did not notice the difference in the first place until i did side by side comparison LG vs. Samsung. It’s so obvious, especially on white background. It looks like there was sand all over the screen. LG screen has better brightness , very clear , clean and solid white / gray colour. grainy issue with Samsung LCD happen for almost all LCD panel they build, happen for digital camera (the small LCD), TV and laptop panel. I believe this could be due to poor quality or difference between technology that they use on LCD. Example Sony TV, what they call as Trinitron technology (http://en.wikipedia.org/wiki/Trinitron)

to llhm87
i really really understand your feeling man
same thing happened to me. my original unit M1530 died just after 2 days
if Dell cannot solve the mobo problem, how about you ask for refund and buy again M1530 in Australia?
last time i checked Aussie got special promo and with cheaper price.

to Safar
what i heard that Samsung produce really good LCD panels for desktop LCD and LCD TV.
they even supply the LCD panels for Sony LCD TV. Samsung has better colour compare to LG.
Samsung also supply LCD for Sony Vaio. Vaio LCD probably the best laptop LCD in the market.
i think Vaio use higher grade of Samsung panels compare to Dell.

I also don't know why that will happen. I leave it at home and untouchable still can motherboard failure. Recently really jinx. My desktop spoil because of lightning strike. So I learn my lesson, whenever I'm not at home, I will plug out everything from my laptop. But still it spoil.

---

Added on June 26, 2008, 2:12 amTo hrd:

If I really get my refund, I definitely will not purchase DELL anymore. After this incident happen, I totally have no confident with their QC. I will think about Asus as my next laptop. Maybe G1.

Samsung TV
http://www.sonyhdvinfo.com/showthread.php?t=9452
http://www.avforums.com/forums/showthread.php?t=771270
http://stuff.tv/forums/thread/13210.aspx
http://www.gamespot.com/pages/forums/show_...pic_id=26268842
http://www.pricespider.com/product-reviews...TV-HPS4273.html

Samsung Digital Camera / Camcoder
http://www.epinions.com/pr-samsung_digimax...isplay_~reviews
http://www.dcresource.com/reviews/samsung/...max_v50-review/
http://www.ourawesomeplanet.com/awesome/20...msung-s760.html

you can find that most of the review mention about grainy

to llhm87
i hope the tech guy can repair your new laptop without leaving any scratch marks.
monitor and supervise his movement when he dismantle your laptop ok?
yeah, Asus G1 is solidly build and really impressive gaming laptop

to Safar
i don’t know whether their “grains” problems are the same as “sparkle effect”.
recent i always went to AV shops and computer shops, checking and comparing a lot of LCD panels and pixels.
just like orang gila

from my observation and opinion, “grains” and “sparkle” are totally two different thing.
hard to explain unless we have two different screens to compare side by side.
well maybe i’m wrong because i’m not in involving in LCD industry or an LCD expert

if my memory serve me right, the quality of videos (DVD, avi etc) using my old “sparkle” Samsung actually was much better than LG.
somehow the Samsung screen cover and filter the video artifacts and imperfections.
the better LG screen looks grainy when playing DVDs

Kinda interested in DELL XPS M1530. But i wonder do DELL offer a student price or not and do they still offer the RM500 rebate for purchase above RM5,000?

Student discount I'm not so sure but I don't think so they have. If there is no RM500 rebate for systems purchased at a price of RM5000 and above, then wait until Friday as I see usually they will put up that rebate promotion for the weekends.

Damn,why is the dead mobo problem still there?



Me too.No more Dell.

The next laptop is either Asus or HP's buisness laptop.Asus,have been using their hardware for years.No problem at all.Even got struck by lightning.Only soundcard died but the whole mobo still works till now.

Really miss my ancient P4.No problems at all.

Hahaha..
And yet we still see BUY DELL recommendation throughout the forum..

I think most people mentality still stucked few years back when notebook aint mass manufactured by OEM in Taiwan. In fact now even the mighty Apple and Sony/Fujitsu are outsourced to these OEM. Just because the exterior is metal doesnt mean inside is good.

The Dell Technician will come later around 10.30 to 11.30. Let's see what he can do about it. Will update it later when he came.

---

Added on June 26, 2008, 12:21 pmThe technician came and replace my motherboard. After that, my laptop is once again back in action. Really proven that my motherboard failure. The technician is very gentle to my laptop without leaving any scratch. But I feel so sad when see him take out every single component from my laptop. Feel so sad.

how to check my laptop screen brand coz it is stated there default screen

i want to ask..
will the technician come to any place i go?
i wll cont my study at subang jaye..so if any failure..can he go there?

Yeap... He will go to ur place.

a pixel dead already... you should give them a call...from what i survey from notebookreview.com about xps m1530.. samsung LCD screen there usually have similar problem like grainy or dead pixel screen.... so they made up a poll and found out LG screen is the best screen of m1530 , which has the less problem , as far i see, no problem at all.... just like my xps ^^ , LG screen , super bright ,clear and crystal look(glossy) , very comfortable for me to look at





You go to Device Manager, Monitors, Generic PnP Monitor, Propertied, Details, and looking for Hardware Ids.



yup , my friend INSPIRON 1520 has the same problem... his laptop cant be turn on on the first day he received it =.=....but the technician changed a new mobo and now working perfectly , it's been a month

But now my laptop is back to normal. Hope this is the last time they tear my laptop apart.

seems like the new 177.39 driver for 8600M GT will enable support for PhysX... stil waiting for the modded inf
http://www.nvidia.com/object/nvidia_physx.html
http://en.wikipedia.org/wiki/CUDA
plz correct if i'm wrong

source:
http://techreport.com/discussions.x/14147
http://www.hothardware.com/News/NVIDIA_Add..._GTX_and_PhysX/

guys after long delay and heavy consideration. I will take my risk and buy xps1530 along with dell premium service (3years full warranty and international support)


Final specs will be:-

-Intel® Core™2 Duo Processor T8300

. 2GB ( 2 X 1024MB ) 667MHz Dual Channel DDR2 SDRAM

. 256MB NVIDIA® GeForce® 8600M GT

.Dell care premium

. 9 cell battery

. 200GB SATA 7200rpm hardisk

Is it ok to upgrade the RAM myself? i kind of worried about the compatibility issue. I surveyed lowyat, they are selling 2GB 800MHz ram around the price of RM140-RM150 each. Thats cheaper and better than wat they are charging me in dell website.

Your system is the same as mine except for the RAM, Battery and also the hard disk.

really? and ur mobo died after 1month ++. I really have to pray hard that my unit wont have that kind of prob. Coz i am going overseas by end of july. Studying in india currently, if possible i wont want anything happen to my laptop eventhough i got the warranty

Same goes to me. I will go Aus to cont my studies. Pray hard nothing will goes wrong again.

YES!, u can upgrade yrself. In fact i just bring my notebook to lowyat and they install, test and verify on the spot for me. Simple task, no hassle and no incompatibility. enjoy:D

but if you upgrade this way .. meaning that you gotta take out the original ram and swap in with new 2GB X2 rams ?

Funny why the dead motherboard problem is not solved after so long. I am starting to worry about mine though it's running fine now.

Yeah,im still worried about that problem.

---

Added on June 26, 2008, 3:31 pm

Im in Aus now.Studying in Sydney and it still break down.



Just installed a new OS.

I think I got another problem. Before my motherboard failure, my DVD slot drive don't make any sound when I load a CD/DVD. Now got some weird sound coming out whenever I load a CD/DVD. Do you guys think this is normal.

Give them a call, and ask them to configure the laptop, and when you reach the warranty part, tell them you want 3year Warranty + 3y CC only, usually the XPS 24/7 support comes with it, but you can save on the HelpDesk which cost over rm200 at the time i bought mine when I asked them to not include the HelpDesk

yes the 3yrs complete cover is good value for money.locks in the value of the machine. my fren bought one 2yrs ago. so beginning of this year he "sengaja" drop it. guess wat, they replaced for him with the current updated model since 2yrs ago model sudah no more. something equivalent, not the highest specs but better than his 2yr-old model.

anybody has similar exp ? so far i heard from him alone only

just got my m1530. using it now. the clicking noise is not as noisy as i think it is, not kinda noise that make we worry, my screen look great to me..

i think dell got the best service with medium quality..
i wonder what is happened to acer user..
are they suffer like us?

Haha...
I think lastime acer user suffer quite a lot...
But newer series like Gemstone fair a lot better...

No grainy screen and no mobo burnt
Oh not to mention no hdd screeching sound

Buy Dell or Bye Dell... hahahaha

mine is written MONITOR\Default_Monitor

Does anyone here encounter some weird sound from your slotted-DVD drive? I notice there is some weird sound when there is a CD/DVD being loaded. Is this normal?

same here
sometimes very lloud screeching noise
like the cd is physically scratched

Sometimes ... depends on the cd diameter

look over here ,


my print screen show my laptop screen is LPL010F, which is LG Philips 1680x1050 - WSXGA+ , refer below

1920x1200 - WUXGA
Samsung SEC3255 - Dell P/N: U450C

1680x1050 - WSXGA+
LG Philips LPLF300 - Dell P/N: XK309
LG Philips LPL010F - Dell P/N: DW306
Samsung SEC3350 - Dell P/N: X167G
Samsung SEC3350 - Dell P/N: RW985
Samsung SEC3350 - Dell P/N: XR860

1440x900 - WXGA+
AU Optronics AUO2077 - Dell P/N: GU429
AU Optronics AOU2077 - Dell P/N: XX726
Samsung SEC3157 - Dell P/N: X174G
Samsung SEC3157 - Dell P/N: W345C
LG Philips LPLDF00 - Dell P/N: XP059
LG Philips LPLDF00 - Dell P/N: KR515

1440x900 - WXGA+ LED
CHI MEI OPTOELECTRONICS CMO15555 - Dell P/N: FX313

1280x800 - WXGA
Samsung SEC3358- Dell P/N: RP636
AU Optronics AUO2374 - Dell P/N: C931C
LG Philips LPL0301 - Dell P/N: NU763
CPT Chunghwa CPT141F - Dell P/N: TM121








weird sound ? how is it ? my drive only sound when i on my lappy , normal machine sound , and sound when i insert disc , same as the sound as i on the lappy..soft machine sound... what do you mean by weird sound ?? if you want , i can record my lappy slotting sound for you

Sounds like scratching sound. But when I take out my CD/DVD from the drive. The CD/DVD still looks fine with no scratch.

---

Added on June 26, 2008, 8:36 pmMy monitor display also show MONITOR/DEFAULT_MONITOR

---

Added on June 26, 2008, 8:39 pm

lol i think whoever wanna buy this laptop should hold on longer and wait a newer model of xps comes out first.....u might be able to get a refund like i did....my laptop almost everything has been changed but problem not solved....if calling xps technical support doesnt solve your problem then call customer care manager.....my laptop is still with me now....will return the laptop once they sent me a box......btw...the difference between LG and samsung is A LOT.....trust me...my current laptop is replaced with LG display....no grain at all and its brighter too

pls look carefully the picture below , left is mine , right is yours , look at highlighted




did you follow these steps ? ( go to Device Manager, Monitors, Generic PnP Monitor, Properties, Details, and looking for Hardware Ids.)
how come yours showing Generic No-PnP Monitor but mine showing Generic PnP Monitor ? something wrong , i am not expert so i'm not clear

This is the device manager screenshots

RE:llhm87

something wrong , maybe let someone solve this

this is mine

Mine also like that.The DVD ROM always make a loud humming noise when i play DVD.



I guess i'll do that then.

Im still not 100% satisfied with it.

Now,the HDD is damn noisy.I can heard the needle moving 1 meter away from the laptop.

Not too sure either. I think is normal.

I always heard the "cling" noise or the disc spinning noise but dont have noise like the electric shock or loud crack noise like the old Samsung HDD.

is it? i tot all the warranty came in a package...


I asked the SA about it, they will replace it as long as the laptop is beyond repair. However its limited to 1 laptop per year for 1-to-1 exchange.

We shouldn't abuse the use of the warranty. Just request when you having difficulties with your laptop. Dell is doing business as well. So don't try to abuse it. It is an unethical issue.

Yeah,but in my case,i think im eligible now.

I have changes so many parts now and problems like a crack at the hinge and noisy HDD are still there.

I'll ask for a replacement model if another part break down again.One more chance.

Now,watch movie with it.

haha. dont worry. i will never destroy my laptop on purpose just to get a new one. I am the type of person who will never change my thing whenever i got used to it just like that, i consider about the sentimental value as well. And i am a firm believer of retribution

Whats the point of destroying it when it's working fine?

yea give it a try.....seriously if my laptop doesnt have problems i would not want to replace or refund it also....its just too much hassle to update all my games again and most of my games are online ....oh well my xps desktop will most probably come this week