Cycom Sales & Service

Sales > Price reasonable
Service > Need improvement

I remember the time when I send back a DVDRW drive for warranty and took me almost 2 month to claim it back by time sending it for warranty the staff they said it will only take 2 week max or late 3 week and never keep they're promises. After a few times come & go come & go come & go again complain then only get it back. No good services. Do you anyone having the same situation with me? Please post we like to know.

previously my fren benq dvd burner also rma to cycom, but it took only 1 month plus 1 week.

I dont really know what you mean but 4 weeks is bad services as I could claim warranty less than 3 week from other shop. All I know is this Cycom warranty services is very lousy & bad plus those staff talking cannot be trusted at all and not doing a good job overall.

mind sharing ur bad experience with us at here?

My only feedback is that if admin or whomever find it hard to upload updated pricelist in hardwarezone.com.my then DONT UPLOAD/UPDATE YOUR PRICELIST. NO POINT UPLOADING PRICELIST A FEW WEEKS BACK and state a new date there at the link. THAT IS SO LAZY and irresponsible. If unless i have stated wrongly then my apologies but i feel frustrated as i could not get the latest pricelist. Please ponder on what your trying to do. YES YOU CAN IGNORE THIS POST IF YOU FEEL IS IRRELEVANT.

I'm the one who start this topic so read the first thread above to know what happen.

par seh, i thought u were sumone else.
ur story i had read a long time ago, as u can c i got reply u long time ago aldy.

Walau...

i had forget to ask u wat is the brand of it. name?

Pioneer. It's not the brand that makes the delay, it was the matter of services gives by Cycom.

haha!! not only this shop got this problem lah!! many shop at low yat all is same 1...

which shop u also faced similliar problem too?

Dont talk crap, name it if you have the prove. Many shop at Low Yat gives good warranty services, I can say that too.

it's true that cycom's RMA dept need improvement. I have had some RMA from them that takes too long like more than 1 month. The problem is, a lot of other shops in lowyat also have such bad service. I don't know if this problem is partially due to manufacturer but it need to be improved.

If you said 3 years ago, it takes 1-2 month to claim RMA, still okay but now things have improved so much and transactions can be done through online. It shouldn't take more than 1 month to claim RMA.

hahahahaha, warranty issue again, this topic we all can talk until 80 years old also cant finish oh...............one thing i need to mention is, all product have their own brand, this is not the brand problem, we just as a reseller (call Center man) we just sell their product, the product is not production n branded by Cycom, so, many of the product principle also have service center for customer, but not all lah..........So if you all here say that warranty late is all reseller problem, is not fair. Even all the computer Tats near Cycom or beside cycom only also have facing the same problem, my friend macgyer, u also work as IT man before in LYP, u must understand some situation loh, right?????? SO LYP always have a lot of vacancy, u all can go work in one of the computer in LYP, u will understand better........ Anything that i say wrong in here, pls forgive me, TQTQ. May god bless u...................

ah liew, i am not the topic starter lah, u refer to the wrong person liao ler, of course i also work at lyp since 6yr ago, of course i understand lah, i also got helping send rma item back to distri mar.

RMA process is always long. No point complaining over it. The suppliers and dealers have to work on hand to hand to ensure that the progress is smooth.It happens today and what so - six years ago.

But well, i think both of them take things for granted because the item has already been bought. So they can't be spending 50% of their workforce on RMA right?! like that rugi business looor.....

boyz, we do not upload any pricelist to hardwarezone.com.my, it's their lazy staff from hardwarezone who did not do their work. we never ask them to post it online. if u need our pricelist, pls go to www.cycom.com.my. NO POINT GIVING ANY COMMENT WHEN U DO NOT KNOW WHAT WAS HAPPENING.

cool down, katt, i dun think he is blaming at cycom lah but hdz staff lah.

lol, we have our work to do, we're not sitting down do nothing.

My mobo at Thundermatch.. reaching 1 month ++ already...
Cycom gives me a month + 1 week..

wat u mean? warranty waiting periods?

I agree. Some more customer putih putih loss 1month++ warranty on that particular product send for warranty. They should also extend the warranty for their delaying but what the RMA dept guys said is "it's like that one" and ignore me. Crap! Also mean, warranty on the product I brought is not actually one year but only 10 months because of time wasted on RMA as I cant use it on that period.

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Cycom Sales & Service

Sales > Price reasonable
Service > Need improvement

r u refer to rma service?

Stop your spamming and try to understand what people said before asking another of your stupid question.

i read again already.
optical drive rma for 2 month is normal wat, dude.
i rma my LG b4 to dealer at selayang and it took me around 1month,
liteon from lyp took me around 5 week,
Benq from lyp almost 2 month too.
if i blacklist all of them, then i dun know where to get my others stuff liao ler.
so it is time for u to get used to it.

If that what you want to say "get used to it" you can go ahead keep that for yourself and stop making fake RMA stories.
A good services company RMA usually took no more than 2 week and the truth is Cycom services suck~~~

fake rma stories? y dun u just try asking tis from viewnet, cycom, czone tat usually how long a dvd burner rma can take how many days? if they said just only took 2 weeks, i can apologize to u and buy u drink liao.

those burner is not using by me, coz i got help sum forumers and frens to rma from lowyat plaza dealer as i alwiz go to lyp each week to buy sumthing for forumers and frens too and later on poslaju to them ler. y dun u just ask others forumers around first before accusing me make up fake stories, newbies pls do ur homework first before barking at me.

2weeks?? Depends what item lar... mostly, something that goes out of country took 5-7weeks. If the RMA-ed if done within the country itself, 3-4weeks or 5 if there's some delay like public holiday and etc.

Don't forget as RMA process speed are not only concerned about how good a RMA company was, it also depends on the courier, if they do, the officer on-site to inspection, on-site for testing and bla bla bla.... Don't simply think that RMA is only limited like below



It's not that simple as your mind think as.
Again, it depends on what and where.
My mobo was sent to Taiwan for RMA and lucky enough I could get it back within 1.5 months. Yup, don't simply think that it's the simple process as I listed above, you have to think on custom side as well. Releasing an item is not 1 second per item, despite how "reliable" our government staff is.

That is your own imagination/speculations without any real prove and no matter what you said it's still not fair to consumer just because of the item faulty need to send back for RMA consumer itself putih~putih lost over 2 months of warranty. And saying "it's like that one and ignore the buyer" is not a good way to settle this matter. The way I see is the reseller need to extend back warranty time taken by RMA as this is the product fault not consumer fault and consumer should not bare the time for RMA. One final words for Cycom and all other reseller who do the same is "you guys only money want to make but services dont care because warranty never profit you".

Talk only big when comes to services... give crap!
Nice excuses if only people believe it, I dont.
You think this is funny? I'm very serious.

I think you should refer back to what they call Buy @ your own risk and what is RMA.
The fault at yours, read the T&C or whatever Disclaimer you want.

Oh ya, if you don't know about how RMA is done, don't bull here also. Like Cycom will care someone as idiot as you. You started to scar your own face for knowing what "RMA" is and whatever "product fault, not customer fault", maybe you shouldn't buy anything at all. Less a customer like you from a store nor a plaza doesn't even gives any effect to the shop's business.

now... THE WAY I SEE is the consumer is demanding something for his own interest only, and also, remember tht the reseller is doing his job by helping u sending back the item for RMA, why blame them? do u think tht they wanna simply delay here and there so u lost ur 2months warranty? what good does it do though? u want a longer and a better RMA or warranty coverage/duration? fine, go nego with the manufacturer then, not reseller...

whoa there,calm down dude...nobody looks for a fight here.....the guy does have a point,let's put your position into theirs, their warranty is solely depends on the supplier side,so basically a retailer (like cycom,in your case) won't be able to provide the warranty when it's supplier could not.

try to think of it.

what if your customer brings back the over warranty'ed item to you? the supplier no longer responsible for it and you know it.what are you gonna do?replaces it with the new item? i'd say if you do this to one customer,other customers will complains that it's not fair,so if you let the exchange going on like this. i bet you'll end up with nothing but a pile of broken writers.

i'm sure they'd love to do this if the suppliers gives them (extended) warranty,'cos nothing's better to a company's reputation than a bunch of satisfied customers,don't you agree?

i do hope you understands what i'm trying to say,i've been working on a warranty department before and i know the pain of it.

anyway.....apologizes if i said something offensive to you.....

The latest rma which complete is 1unit faulty liteon dvd burner which my fren got from winchance send RMA by me, and it took 26 days to return back from warranty last week only.
U can say all LYP warranty periods is almost not much difference ler.

in the coming weeks, I'm gonna send my faulty flat panel monitor to cycom for repair after only 1 month upon purchasing.

Hearing u guys venting out frustration for the services and the RMA gave me somehow mix feeling of mad and scared if my goods will take longer than two month to repair....

f*** it ;( ...I'm gonna send it somehow....we'll see what happen...

1 month???
even i purchased raw materials from over sea needs 1month lol

actually TS as the consumer do hv the rights to comment not bull...

maybe it's msian culture? late is a norm .... go wedding also late ,ppl say start at 7 come at 9...public services also slow ....

what im trying to say/ask is...is there rooms for improvement? in terms of rma & goods to be returned back from warranty?

if dun hv ... have to live with it ..

on the other hand consumer wants better services (this is normal)...& they hv the rights

anyway no conclusion ..lol... jus my 2cents

actually i think they are doing the best they can... cycom offers the best customer service by far, just my 2cents. the boss himself serves all the customers pretty well, i'd give cycom an A- probably need bigger space lar...

the time square cycom is very big ler.

I have my mobo sent in to claim warranty before CNY, until now also no news. First they said I can have my mobo somewhere in end of March, then I called up the girl in services dept telling me that she cant promise when my mobo will be back after I did not have any news on my mobo on March. Feel like want to bamboo the girl on the phone already... what service is this ??

TheNameX
calm down dude... we will try to get back your RMA ASAP.

u can give ur rma number to katt to help u follow up.

i have a question. other than cash & credit card, what other kind of payment methods do u guys accept from an individual purchaser?

i plan to get a new PC system from u guys but i dun feel safe carrying over 2k of cash with me. and if i pay by credit card, the 2% interest is gonna be a bomb!

so is there any way else? help me out here so i can give u guys business soon. haha. thx.

there are some ATM's in the basement of lowyat...

well, TS from the date of your thread until now i believe they have improved already. bought my pc from them about a week ago, my dvd got a bit of noise problem. when i sent it back to them they gave me a new one recently motherboard also got problem...... sent it back n they replaced a new one for me same day

unless they manufacture dvd and motherboards i'll blame them otherwise as a retailer/ distributor very glad in how they responded.

cheers to u guys there... keep up the good service

If the product faulty within 7 days without physical damage, we will replace a new one, unless if out of stock,

Yeah, right you can keep pathetic opinion for yourself of your own interest no one ask for your opinion.



Within one month is acceptable, mine is over 2 months!



No use, only "lalat" flies no business going to looks like "lipat" soon.



This is what I dont, wasting warranty time and wasting consumer time and money. They think travelling and phone calls no need money kah?!



Every shop in LYP also offering this same within 7days one to one nothing special should extend it to 30days. Now I dont buy things from Cycom anymore after what I been through there, no matter how friendly is the boss smile.

My advise to Cycom, improve your warranty services or prepare to lose more customers.

Thanks for your advise.