Incorporating the latest in LCD technology, the Acer AL1717 offers the best in visibility, performance and design for today. With enhanced contrast and brightness the Acer AL1717 surpasses the competition, and offers a "viewing pleasure" which is second to none.
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Great value for those who desire good text and graphics viewing, there are easy on the eye and on the budget. Adhere to high safety standards to provide the most comfortable and productive viewing.
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Everything is bigger and better on the Acer AL1916W. The Panoramic viewable display is ideal for watching DVD movies - transporting you from your home into a small cinema. You will also be able to display 2 full pages of Microsoft Office Applications, do 3D drawing, IT programming, Financial reports and great Internet browsing.
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"Global Brand, Local Touch" - a philosophy that combines both global and local resources while focusing attention where it belongs, i.e. on the customer's needs. With this in mind, Acer has appointed Highpoint Service Network Sdn Bhd as the Authorized Acer Customer Service Provider for all Acer equipment sold in the country.
To stay fast and responsive, responsibility has also been delegated to Highpoint's network of autonomous 20 branch offices located countrywide. These offices complete with Acer Customer Service Centers can be found at Kuala Lumpur, Subang Jaya, Shah Alam, Penang, Butterworth, Ipoh, Johor Bahru, Kluang, Melaka, Seremban, Kuantan, Kuala Terengganu, Kota Bahru, Kota Kinabalu, Tawau, Sandakan, Kuching, Miri and Sibu.
Acer Services managed by Highpoint
Your Confidence, Our Commitment
Services
Prompt over-the-counter support services
Tollfree Acer Call Center (1800-88-1918)
Internet support via
http://www.acer.com.my/contactus website or email supercare@highpoint.com.my
On-site maintenance service programs
Systems upgrading services
Systems installation and integration services
International Travellers Warranty services for Acer Mobile PCs
SuperCare Extended Warranty Plan
Electronic repair services
Technical consultation
Total Commitment
Total customer satisfaction
Largest technical operations under one roof
20 Acer Customer Service Centers managed by Highpoint in Malaysia
Proven quality of support services
Winning partnerships with thousands of dealers countrywide
Fully-integrated, superior Wide Area Network (WAN) connectivity throughout Malaysia
Rapid turnaround time
Spare parts availability
Dedicated, highly-trained staff
Full support internationally
Acer's price-performance excellence
Backed by Acer, a leading PC Vendor In Malaysia
About Highpoint Service Network Sdn Bhd
Highpoint Service Network Sdn Bhd (Company No. 183931-D) was established in 1999 with the corporate office located at Taman Perindustrian UEP, Subang Jaya.
Aims to be "The Preferred IT Service Provider" in Malaysia, Highpoint has spent tremendous effort in building its service infrastructure and manpower skills to ensure that Acer customers have full confidence in them, namely its support services, strength and commitment.
The network connectivity is further enhanced by fiber optic links deployed at each center, allowing real-time access to technical resources in Malaysia and with its overseas alliances.
The highly-skilled engineers at branch offices have at their disposal, servicing tools, diagnostic programs, testing equipment and spare parts to support all the equipment under their maintenance. Operations in various centers is controlled by a field service performance tracking system and consolidated in Highpoint headquarters.
To further upgrade the consistent level of Highpoint's services and to implement standard procedures and approaches in its service operations, the management of Highpoint has set its sight and commitment to achieving the ISO 9000 certification in due course.
Currently, Highpoint has more than 100 employees countrywide and draws from a pool of talent, resources and facilities to serve dealers' and corporate users' needs. Highpoint is ever willing to invest in the latest key technologies and manpower training to positively contribute to achieving Malaysia's vision to be a leading IT nation.
"Acer Customer Service Center" At Taman Perindustrian UEP
One Of The Largest Technical Support Facility In The Nation
Challenges Existing Customer Service Standards
With an unrivalled understanding of customer care, the most complete Acer Customer Service Center can be found at Highpoint HQ, Subang Jaya - notably the largest and most impressive in Malaysia.
Being the headquarters, the entire center, occupying an area of more than 20,000 square feet, is designed to accommodate the Service Center with on-site support team, Acer Call Center, Technical Support and Laboratory Group (including training facilities), Central Library, Repair Center, spare parts store (Service Logistics) and Competency Centre. This center also provides complete value-added technical services and support to its 20 branches countrywide.
Customer-centric Professionalism At Highpoint HQ
Highpoint is a convenient one-stop shop for carry-in services, providing Acer users direct and easy access to technical support and expertise. The center welcomes IT products carry-in for general servicing, maintenance, repairs or upgrades. It serves as one of the 79 support locations around the world, servicing Acer Mobile PCs under the International Traveller's Warranty.
To provide quick solutions, repairs and prompt attention for your computing needs, this Center has a 50-foot long Customer Service Counter - possibly the longest, instant IT service counter in Malaysia. This area is designed to allow patrons to observe the skillful engineers perform diagnostics and service, or modify computer systems.
Providing a highly personalized and responsive service, the pool of professionally trained engineers perform immediate trouble-shooting and minor repairs. Under the Acer Customer Service program, Highpoint's objective is to provide a next-day service turnaround with maximum customer satisfaction. At least 95% of carry-in services to the center at USJ are resolved "on-the-spot", meeting Acer customer's needs right away.
Alternatively, customers are immediately advised if their machines require major repairs or upgrades that require more than two days to complete - there's no time wasted for customers.
At the Acer Customer Service Center, diagnostics, trouble-shooting and remedial and preventive maintenance, including system repairs take place. Sophisticated electronic test equipment assures proper diagnosis and prompt action to repair any faulty parts or equipment.
The facility is also equipped with a Technical Laboratory to oversee implementation of strict quality standards, installation of components, burn-in tests, issuance of product test verification, certification of pre-launched hardware and software, and supervision of systems upgrading.
Within the same premise is a Central Library of parts where software and hardware reference materials, documentation, product support plans, investment records, diagnostic software and quality reports are easily accessed when the need arises.
Acer Customer Service Provider, Highpoint at head office and branch level, is indeed all about expertise, quality control, connectivity and total customer satisfaction.
On-Site Services
We understand that it is important and in some cases critical for our corporate customers to have their computers and related equipment functioning properly. We further recognize that many customers may be too busy to bring their computers to the service centers for repairs. It is with this in mind that we have developed and now made available through Highpoint, a range of on-site services to cater to the different needs of our valued corporate customers.
These services include :
Basic on-site maintenance services
On-site maintenance services with guaranteed response time and guaranteed average downtime not exceeding an agreed period.
Ad-hoc on-site remedial services
Preventive maintenance services
After office hours stand-by support services, and wherever required
7 by 24 On-site Maintenance support services
As we understand that Acer computers do not operate independently but are an integral part of a more complex network of equipment, Highpoint has therefore trained its engineers to respond to repair calls from customers for non-Acer products. Examples of this include products such as third-party printers, scanners, networking equipment i.e. cards, routers and switches; and even some common and popular operating software.
The advantage for the customers is to have Highpoint as their "single point of contact" or "one-stop" service center. Customers have only to remember one number to call for all their service requirement. This has proven to be very effective and popular with most of Acer corporate customers.
Wherever required, Highpoint will provide Acer corporate customers with periodical service reports to keep key-decision makers informed about Highpoint's service performance at their remote branches. The reports will contain some of the information mentioned below:
the average response time to service repair calls
the total number of service calls per branch / site for a specified period e.g. per quarter or half yearly
the total number of repeat calls
the average downtime of all the machines
These reports will ensure that our customers are in control of their computer equipment and to pro-actively take actions wherever necessary.
Hope to be informed.
Thank you .
,can link to previous post)