hi all..
having a lil problem over here and hope any of CASO, Clickers or TMNet Authorised agent can help out.
This is my situation here, long story though :
i came to this place called Bukit Beruang, Ayer Keroh Lama in Malacca 6 months ago to attend MMU.
MMU send me to their off campus hostel at Pangsapuri Bukit Beruang, which is under management of a private company called Emerald Park Sdn. Bhd. (www.emeraldpark.com.my)
In the brochure, they state with sweet words that the hostel is equipped with 4Mbps leased line and soon i found out the 4Mbps is not shared per Block, its shared among all three 5storey high hostel that filled up with more than 2000 students, which translated in to 4Mbps/2000 = 0.004Mbps per person or 2Kbps or 2Kbps/8 = 0.256KBps !!!!!
at first i don't care that much since i think that can use then ok already. But soon i found out it's not as easy as i think, the whole network is like a jail.All P2P protocol is blocked, which i could understand cuz if everyone start using P2P, the result can be imagined...what worst is, even protocol like FTP also they block,which generally we cant use the internet for anything other than IM and Webpage Browsing ! That is not all, the internet is not stable at all, when browse net at daylight, its even 10 times slower than 56k dial-up and sometimes cant even reach certain webpage. MSN messenger took like 5minutes to connect and suffer frrequent disconnection. even if it's connected, it's very low chance that the message typed will reach the receipient.
Due to all this problem, i start complaining 2 months ago. They didn't give any reaction. Then i request to apply phone line and install my own broadband, i was rejected immediately. The reason given was that they don't want to do the wiring but in fact, my house already routed with intercom among units, which means the infrastructure is there, wiring is just their lame excuse. After i bring up this point, they gave me another lame excuse. They say if we apply internet and we didn't pay the bill, emerald park will be blacklisted by telekom. What kind of reason is that? As far as i know, we are tenancy and they are landlord, if we apply telephone line it'll sure be our name and not theirs, so if we didn't pay bill, ofcourse telekom is blacklisting us instead of them, but they say the other way round.
Things get worse when 2 weeks ago, all june intake new student start to flood up empty units. The whole network is totally down for few days. I'm really on fire and went up to scold them.They say its nothing to do with them, its my computer problem ! and i start to talk bout the internet problem. Then they said their network management company, which is a small computer shop named microscan said that 4Mbps is sufficient for us and the network got no problem at all.To hell with microscan. They technician don even know how to enable and disable LAN when they fixing my socket for connection ! they aren't qualify for networking technician at all ! After argue for a long time, the manager agreed to talk to the boss of emerald park sdn. bhd. to allow us to install streamyx. But i don't put too much hope on it cause the next day the warden himself tell me that the microscan actually belongs to emerald park's boss's relative, WTF ...
And today, i went up to claim my keys, the manager herself come and approach me and ask me how's my internet. i say not much improvement and i cant access certain website to download things like Windows Vista demo 68seconds video from www.microsoft.com. At the same time the microscan technician, a guy called Peter say they never block it so i should be able to access it. but the fact is i already seen the message generated by the proxy server that says it's blocked. Then i explain what i couldn't download to that "so called peter" and he immediately say : "oh...no one can download video, we restrict it all"
WTF, its only a 68 seconds video which is a few MB only also have to block? i cant control myself and scold a lots of bad words. Then the manager try to cool me down by teling me that they are upgrading the internet soon. She tell me they got 2 solution :
1) Upgrade the leased line from 4Mbps to 6Mbps
2) setup a streamyx wireless AP at each staircase and let us access it at 1Mbps per house.
i immediately agreed with solution 2 cause if make calculation, 6Mbps will make not much different, all of us will still get average 0.384KBps only. But she add up and say, most probably solution 1 cant be executed. The lame reason is - she say streamyx is slow, she can achieve ONLY 2kbps with 1Mbps line (as if i never used streamyx b4) and there is no port available in this area.
But from what i see from naked eyes is, all my friend who found houses and moved out and using streamyx hapily without problem, and there's no thing such as 2Kbps connection ! and there's still a lot of streamyx agent always make promotion around MMU to promote streamyx. I mean, if there's no port available, how come so many promotion for MMU student going on from time to time? i guess it's another lame excuse
We're studying at MMU, subsidiary of telekom groups but we cant install telekom services, just because of this b****y management company.
Most of us here study IT and electronics, but we're stuck with internet that is even slower than 10 years ago.Government is encouraging broadband but we the IT fellows of future cant even "feel" the broadband. They have no right to stop us to have an internet that really works like an internet.
so over here, i'm seeking advise and help from all, especially streamyx agent, how to overcome this hell. and if possible, streamyx agent please help me to check this "Bukit Beruang, Malacca" area whether it's really "Out Of Port"
Thanks a lot for support and help
